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New ST Owner

Chairborne Ranger

New Member
U.S. Air Force Veteran
Messages
3
Reactions
3
Points
2
Location
Texas
Vehicle
2025 Ford Explorer ST
#1
Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.
 

Messages
30
Reactions
2
Points
2
Location
Ct
Vehicle
25 ST
#2
Welcome.
Cant wait to get mine.. shopping it now
 

Messages
1,676
Reactions
811
Points
162
Location
Nevada
Vehicle
'20 Raptor, '22 Explorer ST, '14 GT500, '03 F150
#3
Congrats and welcome to the forum!
 

Messages
1,153
Reactions
713
Points
162
Location
East Freetown, MA
Vehicle
2020 Explorer ST, Silver Spruce Metalic
#4
Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.
Welcome to the forum and thank you for your service! I'm not surprised they couldn't help you at the dealership. You have to call the FordPass app people. I had the same issue when I got mine and they got it worked out. The number is 1-800-336-0486 and just say "Customer Service".
 

Messages
65
Reactions
24
Points
7
Location
North West
Vehicle
2022 Explorer ST
#5
It's because it is already locked to another number. You have to call Ford to get it changed.
 

OP
Chairborne Ranger

Chairborne Ranger

New Member
U.S. Air Force Veteran
Messages
3
Reactions
3
Points
2
Location
Texas
Vehicle
2025 Ford Explorer ST
Thread Starter #6
Thanks all for the welcome. I called Ford this morning and after unsuccessfully trying some troubleshooting methods their conclusion is there is something wrong with the vehicle's modem. It last communicated with the Ford mothership yesterday at 12:36 while I was still finishing up paperwork and then it went dark for some reason. I get this message from the Pass app: "Sorry, there was an error and we were unable to complete your request to change authorization rights on 2025 Explorer. Please try again later." @DaHuntah's explanation sounds logical to me but that's not what Ford says. Now I have to take it back to the service department apparently...not a great way to start.
 

23 Explorer ST

Member
Firefighter/EMT
Messages
365
Reactions
191
Points
37
Location
NC
Vehicle
2023 Ford Explorer ST
#7
Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.
Welcome and congratulations!


Sent from my iPhone using Tapatalk
 

Blue Beast

1000 Post Club
U.S. Army Veteran
Law Enforcement
Messages
1,633
Reactions
635
Points
262
Location
Cincinnati, OH, USA
Vehicle
2020 ST
#8
Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.
Welcome to the forum.
 

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