New ST Owner

[Chairborne Ranger]

Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.

 

[Fmoser]

Welcome.
Cant wait to get mine.. shopping it now

 

[2020FordRaptor]

Congrats and welcome to the forum!

 

[BrooseDaMoose]

Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.

Welcome to the forum and thank you for your service! I'm not surprised they couldn't help you at the dealership. You have to call the FordPass app people. I had the same issue when I got mine and they got it worked out. The number is 1-800-336-0486 and just say "Customer Service".

 

[DaHuntah]

It's because it is already locked to another number. You have to call Ford to get it changed.

 

[Chairborne Ranger]

Thanks all for the welcome. I called Ford this morning and after unsuccessfully trying some troubleshooting methods their conclusion is there is something wrong with the vehicle's modem. It last communicated with the Ford mothership yesterday at 12:36 while I was still finishing up paperwork and then it went dark for some reason. I get this message from the Pass app: "Sorry, there was an error and we were unable to complete your request to change authorization rights on 2025 Explorer. Please try again later." @DaHuntah's explanation sounds logical to me but that's not what Ford says. Now I have to take it back to the service department apparently...not a great way to start.

 

[23 Explorer ST]

Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.

Welcome and congratulations!


Sent from my iPhone using Tapatalk

 

[Blue Beast]

Hello Explorer ST members,
I just picked up my 2025 Explorer ST yesterday trading in my 2019 Mazda CX-9 GT. I was looking at Grand Highlanders or Pilots but drove an Explorer last year as a rental and was pretty impressed. My first choice was a Platinum with the V6 since I'm older and lean more towards luxury cars these days, but they only had an ST on the lot. The car had been a special order but the buyer backed out and it's been on the lot for over 145 days so they were motivated to sell it. The amount of tech in the SUV is a bit overwhelming but I'm figuring it out. For some reason the Ford Pass app won't let me connect to the ST and says something about not being authorized and four different dudes at the dealership couldn't get it to work; has anyone else had this problem? Anyway, happy to be here and looking forward to learning more about the ST and keeping up with potential troublesome issues.

Welcome to the forum.

 

[BrooseDaMoose]

Thanks all for the welcome. I called Ford this morning and after unsuccessfully trying some troubleshooting methods their conclusion is there is something wrong with the vehicle's modem. It last communicated with the Ford mothership yesterday at 12:36 while I was still finishing up paperwork and then it went dark for some reason. I get this message from the Pass app: "Sorry, there was an error and we were unable to complete your request to change authorization rights on 2025 Explorer. Please try again later." @DaHuntah's explanation sounds logical to me but that's not what Ford says. Now I have to take it back to the service department apparently...not a great way to start.

Did you call Ford or FordPass? They are different.

 

[Chairborne Ranger]

Ford Pass. The dealership service department manager called me when I contacted my salesman yesterday. To my surprise he admitted that there were problems with some of these modems. In my experience dealerships never admit anything is wrong with their vehicles and deny that there's any problem. Anyway I'm bringing the car in tomorrow, they're going to do their diagnostics and whatever is needed to repair it and they're giving me a loaner in the meantime. At least they're trying to make it right and not pretending that there's not an issue.