Hey everyone,
So I've had my 2021 ST for the grand total of 4 weeks, and unfortunately it's already in the dealership for repairs. I'll give you a bit of a back story, apologies for the lengthy post.
So on Saturday I was about half an hour from home and stopped at a gas station to use the restroom. I was inside for no longer than 5 minutes. Went to remote start it as I was walking up to it and realized it didn't work. That's strange, but whatever. Got in the driver's seat and attempted to start, no success. Everything on the dash was working, headlights worked, so it seemed to have battery power. But it would not start at all. I contacted Ford Roadside Assistance who sent someone out within 45 minutes, they attempted to jump start and it fired up first time. I drove the half hour or so home and figured I'd get the battery looked at on Monday at the Dealership so booked an appointment online.
So Sunday approaches, and I'm at yet another gas station, this time filling up with gas. Again, no more than 5 minutes after switching off the engine, go to start, no luck. I was really close to home at this point so I walked home and grabbed my wife's car and some jumper cables. Again, successfully jumped first time.
Monday rolls around and I know at this point it definitely needs to be looked at, I go to leave my house to take the Explorer to my dealership. Won't start again, which I half expected. Go to jump start, this time that's not working at all. I call Ford Roadside Assistance who come out within the hour, he tries to jump it, no joy. So he tows it to the dealership Monday afternoon and it's been there ever since.
Today i hear from the dealership and they don't sound too confident in finding the issue, his exact words were "we have no clue what the issue is at this stage, we've been looking at it all day and can't figure it out"
Being the inquisitive person that I am, I start doing research on this issue. There are a bunch of 2020 Explorer owners on different forums and on YouTube with reports of the same issue, seemingly with no fix. The vast majority end up with their vehicle stuck with Ford for weeks / months and eventually have a buyback claim processed. I am hoping I don't have to go down that route as I really am enjoying this vehicle.
Browsing through the Technical Service Bulletins for the Explorer, there was one that stuck out for me; SSM 49329 - Intermittent No Crank, Remote Start Inoperative, Shift System Fault Message And/Or Illuminated Wrench Light With DTC P07E4, B135C And/Or U0103. It specifically notes for some 2020/21 Explorer models that there is an intermittent no crank, inoperative remote start issue. Suspected cause is a loose ground wire, and to check the G210 and G214 ground wires. I'm praying that's all it is, and I'll call the dealership tomorrow to mention this Service Bulletin.
I'll update this post with updates.
So I've had my 2021 ST for the grand total of 4 weeks, and unfortunately it's already in the dealership for repairs. I'll give you a bit of a back story, apologies for the lengthy post.
So on Saturday I was about half an hour from home and stopped at a gas station to use the restroom. I was inside for no longer than 5 minutes. Went to remote start it as I was walking up to it and realized it didn't work. That's strange, but whatever. Got in the driver's seat and attempted to start, no success. Everything on the dash was working, headlights worked, so it seemed to have battery power. But it would not start at all. I contacted Ford Roadside Assistance who sent someone out within 45 minutes, they attempted to jump start and it fired up first time. I drove the half hour or so home and figured I'd get the battery looked at on Monday at the Dealership so booked an appointment online.
So Sunday approaches, and I'm at yet another gas station, this time filling up with gas. Again, no more than 5 minutes after switching off the engine, go to start, no luck. I was really close to home at this point so I walked home and grabbed my wife's car and some jumper cables. Again, successfully jumped first time.
Monday rolls around and I know at this point it definitely needs to be looked at, I go to leave my house to take the Explorer to my dealership. Won't start again, which I half expected. Go to jump start, this time that's not working at all. I call Ford Roadside Assistance who come out within the hour, he tries to jump it, no joy. So he tows it to the dealership Monday afternoon and it's been there ever since.
Today i hear from the dealership and they don't sound too confident in finding the issue, his exact words were "we have no clue what the issue is at this stage, we've been looking at it all day and can't figure it out"
Being the inquisitive person that I am, I start doing research on this issue. There are a bunch of 2020 Explorer owners on different forums and on YouTube with reports of the same issue, seemingly with no fix. The vast majority end up with their vehicle stuck with Ford for weeks / months and eventually have a buyback claim processed. I am hoping I don't have to go down that route as I really am enjoying this vehicle.
Browsing through the Technical Service Bulletins for the Explorer, there was one that stuck out for me; SSM 49329 - Intermittent No Crank, Remote Start Inoperative, Shift System Fault Message And/Or Illuminated Wrench Light With DTC P07E4, B135C And/Or U0103. It specifically notes for some 2020/21 Explorer models that there is an intermittent no crank, inoperative remote start issue. Suspected cause is a loose ground wire, and to check the G210 and G214 ground wires. I'm praying that's all it is, and I'll call the dealership tomorrow to mention this Service Bulletin.
I'll update this post with updates.
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