I’m beginning to think it’s me with the issue

[Bryantbjb]

I sure can’t figure out dealers. There must be some metric about treating the customer good for about 30 minutes and then being a jerk once the paperwork is signed. My latest issue is so simple, but because the dealer is being horrible, I’ll never go back. Short story, bought a 2021 Termor at dealer in WA. I’m in Oregon so it is about a 5 hr drive. Deal went well, super happy. Traded in a Raptor, they sold it while I was sitting there, I actually helped sell it. Then 3 months later I bought another car, the explorer ST, deal was rough, but still okay. Fast forward a couple months and I still have no registration. Call dealer, as they handled it for a fee, and get the total run around. Multiple calls, no answers, ”what were we talikng about again”, and just plain being a jerk. I was actually looking to buy another car, and they knew that. Finally, after working up the dealership chain, I found out that they held the paperwork for 2 months, then sent it to RegUSA. Ugh. It took multiple emails, calls, and finally me getting mad, just to get a simple question answered.

Now, I won‘t ever go back, and they don’t seem to care. It’s not a huge dealership so you would think they would care. Over the years I’ve had dealers screw with paperwork, damage the vehicle then deny it, lie, try to change the deal, and just plain be stupid. How do they stay in busiess?

You know what, it is me. Standards are just too high. I need therapy.

thanks for listening.

 

[Autoworker]

I'm not sure how this works, since you had no registration, what kind of tags are you driving on? No benefit for the dealer to sit on the paperwork, just being disorganized sounds like. Talk to the owner and give them a earful. might not help, but you'll feel better.

 

[JohnE]

Unless they sand bagged the sale to put it into one of the following months that they knew a dealer incentive was coming up. All they needed to do was to be honest with you though….if that’s the case.

 

[GTP]

It is long overdue for dealerships to be eliminated and the factories just sell direct. Telsa wanted to just take orders-to-build and ship direct from CA to the customer.

All states have laws requiring the dealership model.

This is the age of franchises. They put an artificial buffer between the customers and the corporations. All the marketing makes us think that we are dealing with uniform-quality corporations, but in reality the franchisees can eff things up pretty well. And then the corporation will side with the franchise before the customer. Ask me how I know.

Sad.

 

[Zermus]

It is long overdue for dealerships to be eliminated and the factories just sell direct. Telsa wanted to just take orders-to-build and ship direct from CA to the customer.

All states have laws requiring the dealership model.

This is the age of franchises. They put an artificial buffer between the customers and the corporations. All the marketing makes us think that we are dealing with uniform-quality corporations, but in reality the franchisees can eff things up pretty well. And then the corporation will side with the franchise before the customer. Ask me how I know.

Sad.

Capitalist going to cap....

Time to line some mofos up along the wall when the revolution begins!

 

[TMac]

Capitalist going to cap....

Time to line some mofos up along the wall when the revolution begins!

That seems rather extreme! Going back in history, you had rural areas- who was going to service the product when it failed?Where were the parts coming from- the Sears catalog? So a franchise model allowed the manufacturer to continue to sell to dealers during economic slumps- avoiding large layoffs. Also, consumer protection. If you have a manufacturer competing against the local dealer, who wins on price? Couldn't a manufacturer use a Standard Oil paradigm to price competitors out of a given market? Secondly, it's financial. Auto dealerships generate a lot of revenue for the state. So, look at the issue as a historical one. Like a lot of things, in today's world, it may not be as important as it once was, but it's not accurate that any particular state in a non-auto producing state had some type of collaboration with "capitalists" in another state, they were trying to protect their local dealers.