Safety Recall 22S27 Rear Axle Bolt Fractures

[ZookaRoo]

So you don't believe what the regional Ford rep said - that the recall has nothing to do with the E-Brake?

No I don't, I have seen all the documents ...even from the Ford service department just on Monday.

 

[CareerFiremanGuy]

So you don't believe what the regional Ford rep said - that the recall has nothing to do with the E-Brake?

So you don't believe what every single news outlet is reporting - that the recall for retail vehicles only involves the E-brake?

 

[CareerFiremanGuy]

No I don't, I have seen all the documents ...even from the Ford service department just on Monday.

Yup, it's right there. PCM E-brake software update ...

 

[CareerFiremanGuy]

So you don't believe what the regional Ford rep said - that the recall has nothing to do with the E-Brake?

No one here is questioning your sincerity GJ.

But the Zone Manager's statement to you openly contradicts FORD's actual stated remedy in the recall.

 

[Dale5403]

Here is the complete document. It has some part numbers but I haven't founf them any where so far.

 

[FORZDA3]

Based on the parts indicated, the bolt, bushing, and cover, it looks like Ford will replace the single bolt with a larger diameter bolt to increase the load (bearing area) capacity of the bolt. Regardless of the intent for using the 3-bolt subframe, the indicated fix is much cheaper than replacing the entire rear subframe, etc and will likely be a good fix for 99.9% of customers. Personally, I want the two bolts (4 total), but those who get the final Ford fix will be fine as well. I do NOT want the E-brake auto-on function, so I won’t be taking mine to the dealer for anything…, other than s trade in for an electric vehicle in about 5-10 years

FYI, the Mazdaspeed6 required a rear diff mount upgrade if you wanted to launch it as well. The oem was cast and would snap under shock load where the aftermarket mount was forged.

The #1 problem for Ford here is the safety aspect of it rolling in Park.

 

[CareerFiremanGuy]

I'm reading that as the "involved components" are what is the problem, and the PCM E-brake flash is the "fix" for retail vehicles.

 

[M1nd64m3]

Saw people on the facebook group mentioning that they are getting the updates and picking up their new explorers. I reached out to the dealer with this and they already have the car updating and said I can come pick it up Saturday!

So if you're waiting on the recall fix before you can pick up/finalize on your new explorer, reach out to your dealer and let them know you heard the fix is available.

 

[Dale5403]

If you look at page 1 it gives these numbers affected by the recall. 252,936 Vehicles. Estimated percentage with defect 100 % Reading this all vehicles made from 11/2018 to 04/07/2022 will be recalled.

 

[Cdubya]

Reading this all vehicles made from 11/2018 to 04/07/2022 will be recalled.

ALL? Not if you also believe the total number affected. They sold around 250,000 Explorers in the first year if I recall. They know 100% of their identified cars are affected because they know they did not include auto parking brake in any explorer.

I guess we'll know by June when they say all affected owners will be notified by. I'd be surprised if i get a recall notification.

 

[drbob1164]

Got notified today that our special order ST, which was built the week of March 21, delivered to dealer on April 8th and was placed on the Stop Sale list before we could go get it, was getting "the update". I was ASSURED that the performance of the vehicle would not be affected. Will not be able to pick up until Monday, the 9th due to work schedules etc. We will have a fun-filled test drive prior to finalizing any paperwork.

 

[CareerFiremanGuy]

Got notified today that our special order ST, which was built the week of March 21, delivered to dealer on April 8th and was placed on the Stop Sale list before we could go get it, was getting "the update". I was ASSURED that the performance of the vehicle would not be affected. Will not be able to pick up until Monday, the 9th due to work schedules etc. We will have a fun-filled test drive prior to finalizing any paperwork.

Awesome! Post pics when you get it.

 

[Blue Beast]

Welcome to the forum

 

[ZookaRoo]

In a very lengthy phone call today with their recall center, Ford confirmed that my 2021 3.0L Platinum is not on the recall list. They noted that although it was built in September '21 and that puts it in the category of vehicles affected (built June 4,2021 to November 10, 2021) my specific vehicle will not be recalled for the PCM ebrake or bolt fractures. As I raised my concerns and pointed out the facts I've learned on the forum they politely listened and went on to assure me my vehicle is safe to drive and safe to tow the trailer.
So now, with that matter settled, I'm going ahead with my plans to install the AWR diff mount as soon as it arrives.

This get more interesting, I assume you have the 1 rear bolt....The only difference is you have the detuned 3.0L vs the ST (22 plat & king ranch)

 

[M1nd64m3]

False alarm for me, guess the dealer can't release the car after all even though the PCM update is completed. For some reason the stop sale is still in place for my VIN. Very frustrating.

 

[CareerFiremanGuy]

False alarm for me, guess the dealer can't release the car after all even though the PCM update is completed. For some reason the stop sale is still in place for my VIN. Very frustrating.

What? How in the heck is that possible?

 

[M1nd64m3]

What? How in the heck is that possible?

Just heard back. My salesperson is saying that they will be limiting torque temporarily until a hardware fix can be done so they can sell it. When the hardware fix is completed, they will bring it back up to stock power levels. THIS SUCKS!

 

[ZookaRoo]

Just heard back. My salesperson is saying that they will be limiting torque temporarily until a hardware fix can be done so they can sell it. When the hardware fix is completed, they will bring it back up to stock power levels. THIS SUCKS!

So much confusing information out there...The document supplied to the NHTSA says e-brake PCM update. I think that document would have to say torque limiting verbiage as well. But I was told by 2 separate service dept that a hardware fix was probably coming to the retail explorers ( the document states the PIU get the hardware already). Honestly now I'm nervous because a few members with 21 platinum models with the 1 rear bolt did not get the recall....of course they have less power on those years.

 

[CareerFiremanGuy]

Just heard back. My salesperson is saying that they will be limiting torque temporarily until a hardware fix can be done so they can sell it. When the hardware fix is completed, they will bring it back up to stock power levels. THIS SUCKS!

How is the salesperson coming up with that when every document from FORD's official recall is to the contrary? (e-brake flash only)
Something doesn't sound right ...

 

[CareerFiremanGuy]

So much confusing information out there...The document supplied to the NHTSA says e-brake PCM update. I think that document would have to say torque limiting verbiage as well. But I was told by 2 separate service dept that a hardware fix was probably coming to the retail explorers ( the document states the PIU get the hardware already). Honestly now I'm nervous because a few members with 21 platinum models with the 1 rear bolt did not get the recall....of course they have less power on those years.

Confusing is right!

The official FORD recall states just an e-brake flash and nothing else.