....at least all electrical power. Went out this morning and doors won't open. Nothing would work. Use the keyfob key to unlock the truck...still nothing. No power whatsoever. No way to even put it in neutral or disengage e-brake. Ok, spend 20 minutes via customer service hell to finally get through to someone at Ford to send a flatbed to tow it to dealer. I was hoping maybe only a jump was needed, and I'd drive to dealer. Contact three local Ford Dealers, earliest appt is next Tuesday.
After a couple hours the tow truck shows up sent by Ford- not a flatbed. It is raining cats and dogs- I mean downpour. He has no jumper cables. So, I tell him it's AWD, I can't put it in neutral, so he gets out the dolly. Puts dolly on front, lifts the rear, and immediately pulls a 90 degree turn out of the driveway. The dolly disengages from the front wheels and one end of the dolly ends up wedged under the vehicle- approximately where the oil pan/trans is located, with front wheels off the ground.
I'm trying very hard to keep my cool as I had asked him to get a flatbed when he first arrived, now this. I go inside to call Ford Service, only to see that he has now dropped the entire weight of the vehicle onto the two dolly wheels and is now attempting to remove them by lodging the lift mechanism under the entire vehicle from the passenger side (it's blocking the entire street to my house). I can hear metal scraping and him cursing as he begins to flatten the exhaust system and most likely the oil pan, trying to free the dolly. After several attempts (by now I'm taking photos) he finally gets it lifted as I pull the dolly framework free.
Damage is done, and with it finally placed correctly, he tows it to the local Ford Dealer who I'd contacted earlier.
As of this evening the update is they did jump it and it did start. They still can't get to it until Tuesday, but they're going to take pictures of the undercarriage in case I need to file a claim.
This is not a rant against the towing company or Ford. Accidents happen. But let's just say I learned a few lessons, and picked up a large amount of alcohol and junk food to weather the storm 'til Tuesday.
So, if your Thursday sucked, feel better!
After a couple hours the tow truck shows up sent by Ford- not a flatbed. It is raining cats and dogs- I mean downpour. He has no jumper cables. So, I tell him it's AWD, I can't put it in neutral, so he gets out the dolly. Puts dolly on front, lifts the rear, and immediately pulls a 90 degree turn out of the driveway. The dolly disengages from the front wheels and one end of the dolly ends up wedged under the vehicle- approximately where the oil pan/trans is located, with front wheels off the ground.
I'm trying very hard to keep my cool as I had asked him to get a flatbed when he first arrived, now this. I go inside to call Ford Service, only to see that he has now dropped the entire weight of the vehicle onto the two dolly wheels and is now attempting to remove them by lodging the lift mechanism under the entire vehicle from the passenger side (it's blocking the entire street to my house). I can hear metal scraping and him cursing as he begins to flatten the exhaust system and most likely the oil pan, trying to free the dolly. After several attempts (by now I'm taking photos) he finally gets it lifted as I pull the dolly framework free.
Damage is done, and with it finally placed correctly, he tows it to the local Ford Dealer who I'd contacted earlier.
As of this evening the update is they did jump it and it did start. They still can't get to it until Tuesday, but they're going to take pictures of the undercarriage in case I need to file a claim.
This is not a rant against the towing company or Ford. Accidents happen. But let's just say I learned a few lessons, and picked up a large amount of alcohol and junk food to weather the storm 'til Tuesday.
So, if your Thursday sucked, feel better!
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