I did a chat with Ford through the website, and he said he would "escalate" to another team to update my info to let me download 23188. We'll see how that goes.
I am having similar issues to you. Ford dashboard says I am on 21194. Haven't been on that since Feb when I updated to 22251. Can't get it to update at all. System keeps telling me to update to 22251. Well, I tried this weekend no luck. Finally went through today. Go to the files on my computer to upload confirmation file, not there. I had some new folder called "interlog" though. Whatever that means.
I tried chatting them and really they are no help. Thinking my only options at this point are to try the cyanlabs method, take it to the dealer, or just keep waiting until it maybe comes through.
Someone mentioned above about making sure the diagnostics mode is turned on. You'll know it's on by the notification in the top right. Well, mine keeps turning off. And I have issues turn it on. Not sure if this is causing part of the problem. I think its a bug that's part of 22251. Same bug that keeps turning my wifi off and forgetting my password.
Seems like it's definitely working easily for people and I am glad to see that. But for those of us in our situation, we seem to be stuck.