Decided to try customer service. Explained the situation briefly to a fellow by the name of Antwar. His response was that my car is in production and he gave me the tracking URL. My original explanation mentioned that I had been tracking the car and dealer updates that weren't in my tracker, along with information that the dealer did not have about ETA. The guy was about as useful as a doorstop. I asked for a manager to discuss the issue in better detail and was told that I can try customer service again later. I should have told him that he is less useful than the doorstop when he asked me if there was anything else that he could help with.
Honestly, I now see how chatbots will filter out live support reps. They are useless!
Honestly, I now see how chatbots will filter out live support reps. They are useless!