2025 Ford Digital Experience

Rpt75 · 2024-11-27T19:20:30-0600

Hi all,

Just purchased a new 25 ST. Vapor blue. Nice looking. I'm in week 1 and have a serious issue with the infotainment system. Drove to the office and tried out Blue Cruise. Everything worked well. I left the office in the afternoon and the map screen began jumping all around. The speed limits were wrong and there were no hands free functions available. After getting home and restarting, the system says I was still at the office. It would even push this location to my phone. The app also showed the office location. I factory reset it 3 times and it started working so I went for a drive. As soon as I returned home and shut it off and repowered it showed the office location. The app will no longer connect either. I'm very hesitant to keep this vehicle. These headaches should not exist on a 60k vehicle.

23 Explorer ST · 2024-11-27T19:28:56-0600

Rpt75 said:

Hi all,

Just purchased a new 25 ST. Vapor blue. Nice looking. I'm in week 1 and have a serious issue with the infotainment system. Drove to the office and tried out Blue Cruise. Everything worked well. I left the office in the afternoon and the map screen began jumping all around. The speed limits were wrong and there were no hands free functions available. After getting home and restarting, the system says I was still at the office. It would even push this location to my phone. The app also showed the office location. I factory reset it 3 times and it started working so I went for a drive. As soon as I returned home and shut it off and repowered it showed the office location. The app will no longer connect either. I'm very hesitant to keep this vehicle. These headaches should not exist on a 60k vehicle.

Welcome and congratulations. Seems there has been a lot of issues with the 2025 models.
Maybe the dealership needs to do an update on the software?

Sent from my iPhone using Tapatalk

SoySauceSoakedSaltine · 2024-11-27T19:31:00-0600

Rpt75 said:

Congrats and welcome!

Sorry that you're experiencing that. How did you factory reset the infotainment system? Holding the power button in the center of the volume button + the seek right >> on the steering wheel for 10 secs? Did the instrument cluster and the infotainment screen reboot? I had a similar issue the day of purchase along with the trucks Bluetooth spotty connection. Did the reset about 6 times then hadn't seen the issue since.

Blue Beast · 2024-11-27T20:59:02-0600

Rpt75 said:

Hi all,

Just purchased a new 25 ST. Vapor blue. Nice looking. I'm in week 1 and have a serious issue with the infotainment system. Drove to the office and tried out Blue Cruise. Everything worked well. I left the office in the afternoon and the map screen began jumping all around. The speed limits were wrong and there were no hands free functions available. After getting home and restarting, the system says I was still at the office. It would even push this location to my phone. The app also showed the office location. I factory reset it 3 times and it started working so I went for a drive. As soon as I returned home and shut it off and repowered it showed the office location. The app will no longer connect either. I'm very hesitant to keep this vehicle. These headaches should not exist on a 60k vehicle.

Welcome to the forum. I agree 100% with your last sentence.

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