Sync Screen Glitching/Flickering

Jgrabina · Nov 29, 2020

Usually happens on a cold start up...the screen will flicker and bounce for about 10m. It is quite annoying. Any one else having this issue? Has the dealer been able to correct for anyone? Even does it after you turn off the car. See other video - dark screen, but the top flickering.

Cdubya · Nov 29, 2020

Definitely not normal. Have your dealer fix it.

kkriskal · Nov 29, 2020

Yeah, there should be no flickering.

Jgrabina · Dec 22, 2020

Dealer replaced a “module” and “pigtail”, but on the way home it glitched again. Very frustrating. Called them and they are contacting Ford for next steps to correct the issue.

Symetry · Dec 22, 2020

I sure hate to hear that's happening, but I'm confident that Ford will take care of it.

I have 3 dealers I'm my area , some I respect their abilities more than others...just saying.

Hope you get it resolved soon.

Jim

Jgrabina · Dec 23, 2020

**Update** Dealer contacted Ford and has fixed it. Replaced another part and so far, so good!

GearHead_1 · Dec 23, 2020

Do you know which part?

Jgrabina · Dec 25, 2020

GearHead_1 said:

Here are both ROs. Shows what was done.

Cdubya · Dec 25, 2020

Reminds me of the TSB:

FORD TSB #SSM 49245
Some 2020 Explorer/Aviator vehicles built on or before 30-Sep-2020 may experience an intermittent or constant blank/black screen on the center infotainment display due the low voltage differential signaling (LVDS) cable at the SYNC accessory protocol interface module (APIM) not being fully seated. Verify that the connector is fully seated into the APIM prior to performing any other diagnostics or repairs on the vehicle for this concern. If the connection is found loose, re-seat the connection and retest.

ChefMAC283 · Nov 5, 2021

2021 Explorer ST Gauge Screen Flicker
https://r.tapatalk.com/shareLink/to...php?posts/34682/&share_type=t&link_source=app

Sent from my iPhone using Tapatalk

BillST21 · Jan 1, 2022

Jgrabina said:

Thanks Jgrabina,

I had been searching high and low for the cause and solution. Your Video "9B4C2010-1903-4194-AD4E-E34507EAA0F7" illustrates exactly what I am experiencing. I have a 2021 built in August '21. I took the vehicle in once and they could not confirm the issue. I have taken a couple videos and sent it to them but that Service Advisor has since departed. The major difference between mine and yours is that mine does not do it right away. I might be on the road for 15 minutes before it happens, and it does not happen all the time. For awhile I thought there was some RF interference from external sources.

Anyway, I have a schedule visit this coming week for the Blue Screen Recall, which I am not experiencing, when they will look into the Screen Flicker Issue. I will instruct them not to perform the Recall will show them your Customer Receipt and the Video for their information.

Again, thank your very much!

Jgrabina · Jan 1, 2022

BillST21 said:

Thanks Jgrabina,

I had been searching high and low for the cause and solution. Your Video "9B4C2010-1903-4194-AD4E-E34507EAA0F7" illustrates exactly what I am experiencing. I have a 2021 built in August '21. I took the vehicle in once and they could not confirm the issue. I have taken a couple videos and sent it to them but that Service Advisor has since departed. The major difference between mine and yours is that mine does not do it right away. I might be on the road for 15 minutes before it happens, and it does not happen all the time. For awhile I thought there was some RF interference from external sources.

Anyway, I have a schedule visit this coming week for the Blue Screen Recall, which I am not experiencing, when they will look into the Screen Flicker Issue. I will instruct them not to perform the Recall will show them your Customer Receipt and the Video for their information.

Again, thank your very much!

Glad this helped! So frustrating when it happens and you don’t know why. Glad for the forums.

msokes9 · Jun 29, 2024

Just picked my 2023 ST yesterday as a buy back vehicle for this same issue that they said they “fixed”. Unfortunately a within an hour driving home from the dealer ship the screen started flickering. I’m bringing it back to the dealership next week and I’ll show them this paperwork for the correct part. Thank you for posting this, much appreciated!

Cajun Heat · Jul 12, 2024

msokes9 said:

Congrats and welcome to the forum.

Hope they sort it out for you.

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Sync Screen Glitching/Flickering

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