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That is surprising because mine have been the hottest seats I've every had on any vehicle. In fact a reviewer on YouTube said you could roast a chicken on them. LOL I agree! You may need to get it checked out. I've had 3 Fords with heated/cooled seats: 2010 MKZ, 2013 MKZ and this ST by far works the best out of the 3. The cooling is also very powerful.