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Whipple intercooler
- Thread starter edeyoung2
- Start date
It says the label was created. Whipple must know that entering info (if that's what creates a label) triggers a notification they really shouldn't be doing that until the package is ready to go, or at least a day or two from being ready. If I had a business that shipped most items I would make sure my customers aren't getting notifications when a package hasn't actually shipped. That to me just seems like a bad business practice.
I'm not holding Ron at fault for Whipple's shortcomings, however a lack of follow up after saying he would is on him.
I'm not holding Ron at fault for Whipple's shortcomings, however a lack of follow up after saying he would is on him.
Almost all companies creat the shipping label right away because it is usually an automated process. I order many items online weekly and run in to this quite often. Just sharing because you are calling people out for something that is probably not their intentions. I doubt if the team at Whipple woke up and said, “Watch this, we are going to piss this person off and not ship their intercooler out”. The same goes for Ron, I don’t know him personally but I highly doubt he said, “screw this customer, I’m not calling back”. Take a deep breathe and go do a few 0-60 pulls! Life is good!
Sent from my iPhone using Tapatalk Pro
Sent from my iPhone using Tapatalk Pro
- Messages
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- Location
- Rancho Santa Margarita, CA, USA
- Vehicle
- 2020 Explorer ST
I was in a similar boat a few weeks back, waiting for the Thermal exhaust to ship. I will say I was a pest, because I was waiting a few months for a $1600 part. Ron didn't always answer the phone, but when he did he was understanding, great to talk to, and very informative on the situation (every company is going through materials issues right now, there is missing labor as many would rather sit on their butts with the COVID stimmy $$$ instead of actually working, and other platforms are usually a priority over the relative low part sales for Explorers). So understand everyone is going through this, Ron isn't ignoring you but has a busy business to run and has to get to all clients and calls, and Whipple is trying to keep up but is probably going to prioritize high-volume Mustang parts over Explorer parts
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I understand the frustration.
whipple just got back to me this morning with the bracket update as I explained to you on the phone last week. We do not call to update when there is no update to update. The update is that orders pending with missing brackets will ship mid week this week.
There is still time to cancel the order if you wish, I really dislike drop shipping some parts due to these kinds of issues as you and we are at the mercy of them coming through in a timely manner. 95+% of the time things happen as they should.
In this case a label was made for a product then the packer finds out that bracket sets have run out so whipple scrambles to have some more brackets made up and coated. I've never had this happen before this particular order.
whipple just got back to me this morning with the bracket update as I explained to you on the phone last week. We do not call to update when there is no update to update. The update is that orders pending with missing brackets will ship mid week this week.
There is still time to cancel the order if you wish, I really dislike drop shipping some parts due to these kinds of issues as you and we are at the mercy of them coming through in a timely manner. 95+% of the time things happen as they should.
In this case a label was made for a product then the packer finds out that bracket sets have run out so whipple scrambles to have some more brackets made up and coated. I've never had this happen before this particular order.
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I hadn't had a chance to update this until now, I chatted with @ron@whooshmotorsports this morning and he told me what he outlined above. I also talked to Whipple and although they weren't willing to look up the order I was able to get some info in general about the IC for the Explorer and they expect them to ship late this week.
I would like to thank Ron for understanding, and for being willing to help out with changing the shipping address so I should get it at my Family's house that I will be staying at. Fingers crossed that it ships and the address change gets in before then.
I would like to thank Ron for understanding, and for being willing to help out with changing the shipping address so I should get it at my Family's house that I will be staying at. Fingers crossed that it ships and the address change gets in before then.
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Did my install today after getting it last Friday and wishing it was installed the 720 mile trip home yesterday, lol. I did find that Ford must have changed some things for the 21 year. The biggest is how the bottom of the grill shutters are mounted. They are no longer bolts and riveted in!
Rivets shown below that I had to drill out.
So to not need to use rivets again I used rivet nuts (not sure that's the right name, lol). Basically it's like a rivet but you use and insert that allows a screw or bolt to be used, they are awesome!
I used some screws with washers to hold everything
The install took longer than I thought it would, but I also took my time.
I used Torque Pro to get some data logs of the charge air temps on my drive yesterday, and test drive after the install.
Here I was on the freeway and making a pass, from about 60MPH to 95 here and temps went from 120 (also the ambient temp) to 170 in no time.
Today on the test drive it was like 104 outside and max I saw the charge temps rise were about 5 degrees and I did a few back to back pulls. And these were from low speeds to 80 to really see how it would do.
Overall I'm glad that I did this and the power just feels way more consistent and knowing I'm helping reliability is also huge! Worth it for sure. Sorry for a longer post haha.
Rivets shown below that I had to drill out.
So to not need to use rivets again I used rivet nuts (not sure that's the right name, lol). Basically it's like a rivet but you use and insert that allows a screw or bolt to be used, they are awesome!
I used some screws with washers to hold everything
The install took longer than I thought it would, but I also took my time.
I used Torque Pro to get some data logs of the charge air temps on my drive yesterday, and test drive after the install.
Here I was on the freeway and making a pass, from about 60MPH to 95 here and temps went from 120 (also the ambient temp) to 170 in no time.
Today on the test drive it was like 104 outside and max I saw the charge temps rise were about 5 degrees and I did a few back to back pulls. And these were from low speeds to 80 to really see how it would do.
Overall I'm glad that I did this and the power just feels way more consistent and knowing I'm helping reliability is also huge! Worth it for sure. Sorry for a longer post haha.
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- 37
- Location
- Sacramento, CA, USA
- Vehicle
- 2021 Explorer ST Carbonized Gray
How did that turn out? I don't have rivets or a rivet gun that big so it caused a big headache for me, it would have been much easier to just drill out those rivets if I had replacements. Plus I had to notch the passenger side bracket of the IC, I tried three times to install it before realizing that it was hitting on the A/C condensor. Once I notched it with a sawzall it went smooth, I will buy a larger rivet gun and rivets just in case I need to get in there agin.
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- Messages
- 295
- Reactions
- 178
- Points
- 37
- Location
- Sacramento, CA, USA
- Vehicle
- 2021 Explorer ST Carbonized Gray
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