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GPS Failure & Sync Master Reset

hbalek

hbalek

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Last night while driving home I had multiple problems: Intelligent Cruise Control Not Available message, GPS Navigation lost track of my location and I was either all over the map or stuck at my origin location, FordPass didn't update my last trip and would not connect anymore to lock/unlock or start. I did several soft resets of the Sync system and the problem with GPS and FordPass still existed. The intelligent cruise issue was resolved after restart. So I was forced to do my first ever Master Reset to factory defaults of Sync. This took several tries before it took effect. The Nav maps and GPS location were restored and so was FordPass functionality. It briefly lost track of my vehicle again today but was back on track in a minute. I did notice that touch screen responsiveness is improved after the master reset. The only thing lost were my SiriusXM Presets but alert notifications for favorite artists were still stored somehow. I'll update here if any problems return or reoccur. Also, if anyone else has had similar experiences, please reply below.
 

SilverST

SilverST

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I had literally this exact thing happen to me. As opposed to a reset, I just disconnected the battery and all has been well for 2 months now.

It came out of nowhere, but I started noticing when my speedsign recognition wouldn't work anymore (because it's GPS based).

It was a weird one, for sure.
 

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Mikeg1978

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Just had this happen to me recently. I've notice alot of people are having this problem. Did you recently update your sync? I had it at the dealer today and they ordered a antenna and a apim. We'll see if that fixes it.
 

H

hifibrucep

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I had an issue with my Navigation not working, my GPS not working, the intelligent cruise not being able to recognize the speed signs, my WiFi hotspot not working and my Ford connect not locking and starting my vehicle. I did a major reset today and it worked. Thanks for posting your issues this kept me from going to the dealership.
 

OP
hbalek

hbalek

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hifibrucep said:
I had an issue with my Navigation not working, my GPS not working, the intelligent cruise not being able to recognize the speed signs, my WiFi hotspot not working and my Ford connect not locking and starting my vehicle. I did a major reset today and it worked. Thanks for posting your issues this kept me from going to the dealership.
Click to expand...
hifibrucep said:
I had an issue with my Navigation not working, my GPS not working, the intelligent cruise not being able to recognize the speed signs, my WiFi hotspot not working and my Ford connect not locking and starting my vehicle. I did a major reset today and it worked. Thanks for posting your issues this kept me from going to the dealership.
Click to expand...
The only annoying thing is losing all your presets and favorites. Also it took almost 2 weeks for all the Sirius station logos to download.
 

D

Dale5403

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hifibrucep said:
I had an issue with my Navigation not working, my GPS not working, the intelligent cruise not being able to recognize the speed signs, my WiFi hotspot not working and my Ford connect not locking and starting my vehicle. I did a major reset today and it worked. Thanks for posting your issues this kept me from going to the dealership.
Click to expand...
hbalek said:
The only annoying thing is losing all your presets and favorites. Also it took almost 2 weeks for all the Sirius station logos to download.
Click to expand...
When I had that happen to me I used the soft reset and it restored the GPS. No change to your settings that way. Not sure if it would solve the other issues but worth trying.
 

OP
hbalek

hbalek

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Dale5403 said:
When I had that happen to me I used the soft reset and it restored the GPS. No change to your settings that way. Not sure if it would solve the other issues but worth trying.
Click to expand...
For me the soft reset didn't work. Hours later after arriving home from the city and restarting the vehicle and several soft resets, my maps showed I was still downtown. So I had no choice but a master reset. The other issues were resolved however after a restart.
 

D

Dale5403

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The GPS issue happens to other products also. When I still used a Garmin it would happen once in a while. Even had it happen on my phone with Google maps.
 

H

hifibrucep

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Dale5403 said:
When I had that happen to me I used the soft reset and it restored the GPS. No change to your settings that way. Not sure if it would solve the other issues but worth trying.
Click to expand...
A soft restart did not work for me. I had to bite the bullet and lose all presets and navigation saved favorites
 

D

Dale5403

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hifibrucep said:
A soft restart did not work for me. I had to bite the bullet and lose all presets and navigation saved favorites
Click to expand...
It sucks for sure. I hate doing that hard reset. Have a hard time getting it back the way I want it. I've done the soft reset mutiple times to see if I can avoid that hard reset. Had it work a few times.
 

H

hifibrucep

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Do you know if there is a service bulletin for this issue
 

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Dale5403

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Not that i have seen.
 

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ST_Addicts

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How do you do a soft or master reset? I’m having the same issue with my gps not working


Sent from my iPhone using Tapatalk
 

OP
hbalek

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ST_Addicts said:
How do you do a soft or master reset? I’m having the same issue with my gps not working


Sent from my iPhone using Tapatalk
Click to expand...
A soft reset is anytime you power off and restart the vehicle or when you press and hold the power and >> button down for 5 seconds, Sync resets. But a factory reset is done through vehicle settings menu.
 

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ST_Addicts

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hbalek said:
A soft reset is anytime you power off and restart the vehicle or when you press and hold the power and >> button down for 5 seconds, Sync resets. But a factory reset is done through vehicle settings menu.
Click to expand...
Thanks for the info. I will try it in the morning to see it that solves the issue


Sent from my iPhone using Tapatalk
 

theblitz1738

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I hate to resurrect this forum... However, I began experiencing this issue before the weekend. I took my ST in for an oil change, tire rotate, etc. on Wednesday and Friday morning I noticed that my GPS was lagging behind where I actually was at and eventually displayed the no GPS symbol on the map. Almost simultaneously, I got a popup message that my intelligent cruise control wasn't available or whatever it said. I have tried three master resets and the longest it has worked was an hour.

Has anyone had a similar experience? Has any dealership recommended any fix for the issue?
 

H

hifibrucep

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When I took mine to the dealer all they could tell me was that the reset they perform is different from the master reset that can be performed on the vehicle. They did a major reboot with their computer on my ST about 6 months ago and I have not had an issue since. The dealer said that there was no service bulletin out for the GPS failure. I think Ford is trying to ignore the problem.
 

P

PaulST

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Dale5403 said:
It sucks for sure. I hate doing that hard reset. Have a hard time getting it back the way I want it. I've done the soft reset mutiple times to see if I can avoid that hard reset. Had it work a few times.
Click to expand...
I was in the same boat twice in the last year. It seems unavoidable at the moment.
 

Ivan_ST

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hifibrucep said:
I had an issue with my Navigation not working, my GPS not working, the intelligent cruise not being able to recognize the speed signs, my WiFi hotspot not working and my Ford connect not locking and starting my vehicle. I did a major reset today and it worked. Thanks for posting your issues this kept me from going to the dealership.
Click to expand...

How many times did you have to do the hard reset I just bought my truck 2 weeks ago and my GPS and satellite antenna in not working
 

OP
hbalek

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Ivan_ST said:
How many times did you have to do the hard reset I just bought my truck 2 weeks ago and my GPS and satellite antenna in not working
Click to expand...
Updating to the latest Sync version helps a lot with these problems. Also, I turned off breadcrumbs in Navigation settings. It causes errors and crashes and unnecessary if you're not off-roading in the wilderness.
 

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