Hey everyone, need some advice.
We purchased a Certified 2021 ST a week ago with 1800 miles and the dealership did not disclose that the engine had been replaced with a remanufactured engine because the original broke a piston rod and blew a hole in the block. They told me that the previous owner traded it in because it was too fast.
The replacement craftsmanship was not good which led me to find some issues with some skirting and the driver side half-shaft boot being busted. I brought it in for repairs and asked for the service work on it and they handed me a service ticket that the motor had been replaced with a remanufactured engine. I almost lost my mind!
We would like to have it replaced with a new Explorer ST but there is no availability.
Would you trust the remanufactured engine and keep the ST or fight them to replace it with a new SUV?
Hopefully meeting with the dealership this morning to work through this issue of fraud.
We purchased a Certified 2021 ST a week ago with 1800 miles and the dealership did not disclose that the engine had been replaced with a remanufactured engine because the original broke a piston rod and blew a hole in the block. They told me that the previous owner traded it in because it was too fast.
The replacement craftsmanship was not good which led me to find some issues with some skirting and the driver side half-shaft boot being busted. I brought it in for repairs and asked for the service work on it and they handed me a service ticket that the motor had been replaced with a remanufactured engine. I almost lost my mind!
We would like to have it replaced with a new Explorer ST but there is no availability.
Would you trust the remanufactured engine and keep the ST or fight them to replace it with a new SUV?
Hopefully meeting with the dealership this morning to work through this issue of fraud.
