-
Sign Up! To view all forums and unlock additional cool features
Welcome to the #1 Explorer ST Forum and Explorer ST community dedicated to Explorer ST owners and enthusiasts. Register for an account, it's free and it's easy, so don't hesitate to join the Explorer ST Forum today!
Safety Recall 22S27 Rear Axle Bolt Fractures
- Thread starter TFocker
- Start date
Some points to consider:
- Some vehicle may have a software update "available." This only identifies that Ford has finalized the release version of the software. This does not mean the dealership has the ability to install the software. FDRS has an update scheduled for May 11. If the dealer is unable to update the vehicle, it will most likely be performed after this update is released.
- Some unsold units may have had the update previously applied at the factory. These vehicles will not have an update available to be performed at the dealership. There is a step the dealer has been communicated to confirm this and the subsequent information necessary to close the recall if no update is required.
- Talk to the SERVICE DEPARTMENT. This is the department that is responsible for completion/closing of the recall. The service team has access to all of the recall documents through PTS.
- Some vehicle may have a software update "available." This only identifies that Ford has finalized the release version of the software. This does not mean the dealership has the ability to install the software. FDRS has an update scheduled for May 11. If the dealer is unable to update the vehicle, it will most likely be performed after this update is released.
- Some unsold units may have had the update previously applied at the factory. These vehicles will not have an update available to be performed at the dealership. There is a step the dealer has been communicated to confirm this and the subsequent information necessary to close the recall if no update is required.
- Talk to the SERVICE DEPARTMENT. This is the department that is responsible for completion/closing of the recall. The service team has access to all of the recall documents through PTS.
UPDATE: Arrived at dealership this morning, after waiting over a month due to stop sale order, schedule conflicts etc., to a vehicle that wasn't complete. Was notified by Ford that ALL parts were available for the build back in March. Arrived this morning and vehicle had not been detailed, this was after they notified me that vehicle was ready Friday and I told them I would be there to pick it up first thing Monday (this morning). Not detailed no big deal, then the good wife opens drivers door an the carpet is all gil-flirted. Then she notices the console between the second row captains chairs is NOT THERE! This discovery prompts me to conduct a more thorough search and alas the second row climate controls are NOT THERE! The salesman started checking on all these issues and Ford has a notice that essentially stated, the rest of your car MIGHT be available in 6 to 9 months. THEN Ford wants YOU to sign a contract saying that you are in agreement with this and they would knock $50 off for the inconvenience. Don't know about the rest of ya'll but I'm fed up with poor customer service and the big corporations expecting us to eat whatever they want to feed us. We decided to leave it with them. I will not pay that kind of money for a vehicle knowing I'm gonna have to bring it back in to have the rest of the car installed. Best of luck to ya,ll and enjoy your Ford experience.
Your story is definitely not a good one especially after being updated and expecting you to arrive for pick up. Does this mean they did the pcm update for your vehicle (I’m guessing it must have but I’ll wait for your confirmation)? Also, and I don’t know if you had an arrangement with your dealer or it was an option I never saw in our order, but the center console was removed as a standard feature between the captains chairs for ’22 m/y. Either way, good luck with getting your car finally finished as it’s supposed to be and hopefully you’re not already making payments.
I will just throw this out there...I can only guess that Ford will not be releasing a tune for this platform with the rear end problem. Just like one never came out for the Focus RS due to the head gasket problem?!
I was really looking forward to a official Ford tune so the warranty would not be in jeopardy.
I was really looking forward to a official Ford tune so the warranty would not be in jeopardy.
-
2
- Show All
