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New Sync 3 Version 3.4.22251
- Thread starter Dale5403
- Start date
What I’d love to know is how long does it take for the my Ford account to update my sync version after I’ve updated my file. Two days later and it still tells me I have an update which I know. In fact I don’t.
EDITED: I just chated with Ford on this question, and the response I was give is as follows which almost knocked me off my chair.
This feature is currently unavailable on the Ford Owner website. There is no ETA for when this will be available. The update will be reported Over-The-Air (OTA) through Wi-Fi. It may take up to a month fo the update to be confirmed due to internet conditions, connectivity, etc
EDITED: I just chated with Ford on this question, and the response I was give is as follows which almost knocked me off my chair.
This feature is currently unavailable on the Ford Owner website. There is no ETA for when this will be available. The update will be reported Over-The-Air (OTA) through Wi-Fi. It may take up to a month fo the update to be confirmed due to internet conditions, connectivity, etc
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In my case, update confirmation from wifi will not work either. More than two months after doing the update (and uploading confirmation through the website) the confirmation has never shown. Also, before I did the update via USB the car always said it was up to date, so updating by wifi was not possible. So in summary the website will always show it is not up to date and the car will always show it is up to date. BTW, checked again today and the car says up to date and it still has 22200.
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They told me that when I did the last update and it never updated. I guess I need to do the update again because on the Ford Owner website it just says my Sync needs an Update but does not say what software version the download is. I guess I will download the update again and just do it to see if my version/build changes.
I actually perform my update again a week after the first time a month ago, and it still never updated on the Ford Owner site. So to clarify.. I installed the update and sent the file they ask for on the Ford Owner site. It never updated on the site, still said I needed the update. Then a few weeks later I downloaded the update and again and installed it again and sent the file and it never updated. Now a few weeks later it looks like there is a newer update than the one I have installed twice already.
Seems like the Ford site is broken like Ford says.
Seems like the Ford site is broken like Ford says.
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Thread Starter
#18
I didn't take it that way all. Sorry if I sounded like I did. My comment was more that Ford sounds confused as they should be able to figure out what the issue is. Have you tried calling Ford Customer service at 800-392-3673 Maybe they can help. At least I would hope they can. Good luck.
