Audio system working but no sound.

Walterd · Apr 14, 2023

Yes, I did it already but doesn’t help

Walterd · Apr 14, 2023

Suddenly audio starts to work again !!! After 4 days without audio the system started to work again and I did not touch anything else !!
Really strange isn’t it ?
This is the 2nd time it happens the same way.
What is wrong with the system ? Is there any upgrade I need to install ?

Dale5403 · Apr 14, 2023

Walterd said:

I haven't seen an update for the audio. Are you on the latest version of SYNC? It is 3.4.22251

Walterd · Apr 20, 2023

Dale5403 said:

Sync version is 3,4, this is the picture I took from the screen.

Dale5403 · Apr 20, 2023

Walterd said:

Thats an old version. You have 21194 and the newest is 22251

Walterd · Apr 20, 2023

Dale5403 said:

Is it a way to update to the newest version ?
How ?

Dale5403 · Apr 20, 2023

Walterd said:

Do you have a Ford account on the web? If not set one up. Then follow these directions.

https://www.ford.com/support/how-tos/sync/sync-updates/how-do-i-install-sync-updates-using-a-usb/

Walterd · Apr 22, 2023

Dale5403 said:

Hi, I did the update to the last version. Thank you very much for supporting me on this process. Hopefully this will finally fix the audio problem.

Dale5403 · Apr 22, 2023

Walterd said:

Keep us posted. Good luck.

Super G · May 12, 2023

calvinruff said:

I just got back from the dealer because I was experiencing the same issue, and yes, I tried the “soft” reset and master reset. Apparently a module burned out and needs a replacement. Once they get the part (Mon/Tues), I’ll go back prob Fri to get it replaced. I’ll take a pic of the actual part they replaced for reference.

Super G · May 19, 2023

calvinruff said:

So this module replaced by the Ford dealer fixed my “no sound/audio” issue.

calvinruff · May 23, 2023

Good that you’re still under warranty. Wondering what‘s the failure rate for the module and out of pocket cost to replace. Was it a low cost easy remove and replace or something of high level difficulty and cost? If anyone have an idea.

douglas.kirsch11 · Nov 26, 2023

Super G said:

Hello,

can you please confirm the part number for the module? I have the same issue, and the dealership wants $900 to replace it. I found some on eBay for $400 and I have the ability to replace it myself. Just want to make sure I’m get the correct part with NAV and everything.

thank you

Doug

Super G · Dec 3, 2023

douglas.kirsch11 said:

I believe the part# is listed in the pic…I think it’s the “LB5T18……”

douglas.kirsch11 · Dec 20, 2023

Now that I have the module, anyone know where it is located? I have seen behind a panel in the trunk area, but also maybe behind the head until. Any assistance or photos should be a huge help.

thanks again

Doug

22ForgedGreen · Jan 10, 2024

douglas.kirsch11 said:

Hi Doug, I just also bought one off ebay and did the install and it solved my problem. The module is located in the trunk area on the passenger side. You will have to remove the plastic panels along the interior for easier access. Everything comes off fairly easily.

thulbert82 · Aug 15, 2024

22ForgedGreen said:

Hey 22Forged Green. When you did this module replacement, did you disconnect the battery first or just pull the panels and plug it in? I am experiencing this same issue. Has happened off and on for about 3 months and finally no more volume. Thanks!

Sign Up! To view all forums and unlock additional cool features

Audio system working but no sound.

Walterd

New Member

Walterd

New Member

Dale5403

1000 Post Club

Walterd

New Member

Attachments

Dale5403

1000 Post Club

Walterd

New Member

Dale5403

1000 Post Club

Walterd

New Member

Dale5403

1000 Post Club

Super G

Member

Super G

Member

calvinruff

New Member

douglas.kirsch11

New Member

Super G

Member

douglas.kirsch11

New Member

22ForgedGreen

New Member

thulbert82

New Member

Explorer ST Posts