Navigation Screen showing half blank

dsbeck · Jul 25, 2023

Is anyone running into this issue? The Navigation screen on my 2020 Explorer shows half blank.

The screen works fine, shows things on the other menus - just get a white screen when on navigation screen. Also, on the home screen, no navigations maps show up - a blank white screen as well.

Took it to the dealer yesterday, and they were stumped??

Thanks!

Cdubya · Jul 25, 2023

Sync 3.4 22251 strikes again...
I believe hbalek has the same issue.

It's likely the same issues many of us had with Sync 3.4 version 22251. Look at this link and scroll to the symptoms list:
https://community.cyanlabs.net/t/ap...perform-master-reset-or-upgrades-updates/8858

See also:
https://www.explorerst.org/threads/sync-issues.5941/
https://www.explorerst.org/threads/infotainment-wont-stay-in-dark-mode.5839/
https://www.explorerst.org/threads/radio-going-crazy.5810/
Towards the end of this thread:
https://www.explorerst.org/threads/new-sync-3-version-3-4-22251.4924/

Someone reported that a new Sync version to correct this may bow in around September.

hbalek · Jul 25, 2023

Cdubya said:

Yup this is one of many issues with this system for months now. Oddly, once a week or so lately I get a full map then next time it's back to bottom half of screen! The Sirius Travelink weather radar map also only shows bottom half of screen.

dsbeck · Jul 25, 2023

Thanks for the replies ! At least it's nice to know I'm not alone in this issue.

I can "live" without the map for now, so I'm going to hold off on doing the major fixes above, since it seems like a LOT of work, and the issue will come back.

Draco-REX · Jul 25, 2023

Cdubya said:

I lucked out. The 2021 I just picked up has 21098 installed. I've got updates turned off and I'm just going to let it ride until the new update comes out to see how it does before I do anything.

hbalek · Jul 25, 2023

I bet the people with new APIM will eventually have the same issues if they are using the same version of Sync 22251. I read somewhere that Ford won't allow dealers to install previous versions which are allegedly problem-free.

SnoopST · Aug 10, 2023

It’s crazy to me that we aren’t able to go back to 22250, I’ve been told first of July, middle of July and October for the new update to remedy this disaster. Nice to know I’m paying for an ST but driving a base model with all the issues caused by 22251.

SRMLAN · Dec 1, 2023

I am also having the same issue with my 2020. It happened today and happens of and on and hope they correct the problem soon.

Dale5403 · Dec 2, 2023

SRMLAN said:

Have you updated your SYNC to 23188?

SRMLAN · Dec 3, 2023

Dale5403 said:

I updated after seeing your post so I will let you know. Thanks Dale for the suggestion.

almightywad · Dec 15, 2023

SRMLAN said:

Please do. Mine is beyond ridiculous at this point. Besides not having a full map, my entire screen will just be blank half the time. If I go into reverse, the top 1/3 of the screen will be blue gray until 25 mph then turn gray. Yep. That weird. Wi-Fi doesn’t work, Bluetooth won’t connect at startup, can’t turn radio off, and the list keeps growing.

TomK · Jun 24, 2024

Got the same problem too about a week ago. Ever since I started using my "Android Auto" connection to the Sync3. To fix the problem, I've been pressing & holding the volume button & right double arrow (fast forward) until the system reboots and you see the ST logo come on. It's a temp. fix. Meaning to update my sync3 with a newer version. Maybe that will fix it??

hbalek · Jun 24, 2024

TomK said:

You should be on version 23188 which came out last September and fixed most problems.

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Navigation Screen showing half blank

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