So got the bad news last night my rear differential is about ready to leave the chat. Ford is covering it but apparently the assembly is on national backorder with no ETA. Anyone else experience this lately and how long did you wait for the parts? Also being that mine is a 2020 2 bolt, can i expect it will be replaced with the same parts or will it be replaced with the newer 1 bolt?
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Current Average time to replace rear Diff under warranty?
- Thread starter StayinStock
- Start date
This whole situation is making me think that in my case, it's time to move on from the ST. My dealer is going to cover the 2nd diff under a parts warranty, but it's looking like it's an every 30-40k mile "wear part". The 1st diff was put in last March.
I have an appointment tomorrow afternoon, and should have more info, and if they are still on back order. If it's a month wait again, this will be 3.5 months out of 30 months of total ownership that it's been at the dealer. 10k cam phasers requiring a new long block, 30k the 1st diff, 69k the second diff. I bought this thing thinking that it would have been vet'd pretty well since it's basically a police interceptor. I guess I was wrong. Being in the quality field, I didn't make a big deal about the first issues, but when the diff went a second time at roughly the same interval that's telling me this isn't an isolated failure especially since the failure mode is identical.
I have an appointment tomorrow afternoon, and should have more info, and if they are still on back order. If it's a month wait again, this will be 3.5 months out of 30 months of total ownership that it's been at the dealer. 10k cam phasers requiring a new long block, 30k the 1st diff, 69k the second diff. I bought this thing thinking that it would have been vet'd pretty well since it's basically a police interceptor. I guess I was wrong. Being in the quality field, I didn't make a big deal about the first issues, but when the diff went a second time at roughly the same interval that's telling me this isn't an isolated failure especially since the failure mode is identical.
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Thread Starter
#8
Yeah I'm with you man, this is probably the final straw for me between that and the infotainment/backup camera issues Ford still can't seem to fix. I'll probably be trading it in as soon as I get back... Not sure on what yet but with no warranty I don't think I want to hang onto it that much longer.
Thread Starter
#10
Not a peep out of the dealer or Ford... not surprising, ill probably call Ford again this week but I doubt ittl do me much if any good. No loaner either so having to borrow vehicles from folks in the interim or daily drive my Vette. Just over it at this point.
Exact same boat. Except I'm being the customer from hell. And I'm daily driving a 1996 F250 with 322k miles on it, that doesn't owe me a damn thing.
I wish they would just buy the damn thing back for what I owe on it(which is about trade in value) and let me go somewhere else to buy something reliable at this point.
I wish they would just buy the damn thing back for what I owe on it(which is about trade in value) and let me go somewhere else to buy something reliable at this point.
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Thread Starter
#12
Yeah mines gone the moment it gets back, ill probably drive from the dealership its at to another dealership to trade it in lol. Pretty infuriating to spend all this money on a vehicle to have all these dumb issues. Not saying the diff is part of that, my ST is tuned and their covering it so I can't really be to upset about that part... its just all the other shit (infotainment, sync, backup cameras)... im over it.
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Good luck on the repair. I got tired of the Synch issues, back up camera, intermittent electrical gremlins and lack of care from Ford. I had more recalls in two years of ownership that the past 12 years of cars. Got fed up with the last Sync issue and traded it off.
Have had my Hellcat for a little over two months and am enjoying every minute of it. A family SUV with a little punch.
Have had my Hellcat for a little over two months and am enjoying every minute of it. A family SUV with a little punch.
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Half tempted to call the plant manager at the Chicago plant(Linkedin is your friend) and find out whats up. It's only been 2 weeks, but with no ETA and knowing that they probably have thousands of these sitting line side, it's frustrating.
My dealer hasn't escalated anything. They put in the parts order, and that's it. When I worked for John Deere, service parts took priority over production. It was a daily occurrence that someone was walking the line picking parts to send out to customers. Downtime is $$
My dealer hasn't escalated anything. They put in the parts order, and that's it. When I worked for John Deere, service parts took priority over production. It was a daily occurrence that someone was walking the line picking parts to send out to customers. Downtime is $$
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