Ford Explorer ST Recall 23S23 360 Degree Camera Stop Sale

I just called CAP, operator unavailable, voicemail full. Started keying in names that I found as Plant Managers at the Chicago Plant on LinkedIn, but they don’t exist in the system directory.
I did match up a tech name with a LinkedIn profile but could be wasting time if they are not in the know.
Was going to find a human to talk to just to offer them a gift card if they can answer one question; “are any Ford Explorer STs shipping away yet”?
If anyone else wants to try, the number for CAP is supposedly 773-646-3100. Wife heard me punching through the directory and told me to stop.

I am beyond wits end with this horseshit, as keeping my clients in the loop of things and not leaving them hanging has been one of the priorities and standards by which I operate, and have maintained business relationships for decades. At this stage, this entire situation has become a clusterfuck. They are not even honest with their own dealer network, giving everyone different information to relay to us… to be honest, I doubt that the contacts that our dealerships talk to are any better than the customer service reps.

Think that I give up.

I agree with you. Nobody is getting consistent information. The customer service has been the worst I have experienced in my life. The dealers don’t seem to care at all. They told us to give them the information of the dealers that have released explorers to customers, we gave them the information, called back at the beginning of the week because god forbid they pick up the phone to call us. The response when we asked him if he called the other dealers? “I had no intentions of calling them”.
We are livid. This is out of hand. We are test driving a few cars this weekend.

Looks like there is additional update on this subject on the nhtsa website. It seems that ford has identified the root cause and the notification to dealers for the fix will start only from 23 October. Also from the latest memo, it appears that vehicles produced until 10th of August are affected by this problem.

https://www.nhtsa.gov/recalls?nhtsaId=23V342000

I have attached the copy of latest memo issued by ford on this subject.

Here is the latest recall update with remedy: https://static.nhtsa.gov/odi/rcl/2023/RCLRPT-23V342-5662.PDF

I just called CAP, operator unavailable, voicemail full. Started keying in names that I found as Plant Managers at the Chicago Plant on LinkedIn, but they don’t exist in the system directory.
I did match up a tech name with a LinkedIn profile but could be wasting time if they are not in the know.
Was going to find a human to talk to just to offer them a gift card if they can answer one question; “are any Ford Explorer STs shipping away yet”?
If anyone else wants to try, the number for CAP is supposedly 773-646-3100. Wife heard me punching through the directory and told me to stop.

I am beyond wits end with this horseshit, as keeping my clients in the loop of things and not leaving them hanging has been one of the priorities and standards by which I operate, and have maintained business relationships for decades. At this stage, this entire situation has become a clusterfuck. They are not even honest with their own dealer network, giving everyone different information to relay to us… to be honest, I doubt that the contacts that our dealerships talk to are any better than the customer service reps.

Think that I give up. Don’t judge me for the LinkedIn stalking, as there are old sayings since the early days of the net about not posting your info all over the Internet if you want the privacy…do as you will, at your own peril!

This is one of those, “well whatever”, scenarios. Whatever group at Ford decided that the cars have to be grounded by NHTSA mandate, and that since there is nothing that can be done until another team eventually cobbles together a fix, there is no solution other than to wait. Why look for updates, keep the proper stakeholders notified on progress, or inform your customers when there is nothing that you can do other than wait. It is easier for them to sit idle and not care, so long as a paycheque gets deposited on a regular basis.

Someone just slaps band aid dates around once in a while (ie. Telling everyone your car is slates for aug-sept delivery), and figures that if that does not work out, they can just amend the date later. I am due for a Sept 12-19th delivery with the dealer being told nothing else, and my car built on May 6th is still showing in production. Obviously, not happening soon.
This has caused an absolute personal disaster on our end now as we are short a car, rentals have gone insane in terms of availability and cost, and whether these douchebags will even be able to get something delivered by the end of the year is in question. I don’t know about maximal shipping throughput from CAP but given transportation shortages and otherwise, I am not expecting good news once they have to ship a bottleneck of Explorers out in bulk.

Sorry for the above, this forum has now become an anger outlet for me. Better than being grumpy around the wife, because that will become cataclysmic. If a manufacturer did this 10 years ago because of a stinking camera, they would have been smashed to bits scorched earth style, ditched and laughed at. Not an axle falling off, or a bolt missing in the differential causing it to collapse (like what I did there?), just a bloody camera not loading up sometimes. Ugh.

Hi all, been following along here for info as there isn’t a much better place for me to get updates. I l ordered an Aviator in February and have been waiting patiently for delivery. My family has grown firm 3-4 in this time and really need the space for 2 kiddos!
Based on this latest notification they aren’t telling dealer for another month and owners for 2 months? Are they just delaying the communication so they can let Magna ramp up production on new cameras? So frustrating. With a UAW strike looming, this could be the perfect storm to delay us until 2024.

Looks like there is additional update on this subject on the nhtsa website. It seems that ford has identified the root cause and the notification to dealers for the fix will start only from 23 October. Also from the latest memo, it appears that vehicles produced until 10th of August are affected by this problem.

https://www.nhtsa.gov/recalls?nhtsaId=23V342000

I have attached the copy of latest memo issued by ford on this subject.

So they have a fix for the ones in production, but no fix for the ones that are sitting on the dealer lots?

To my understanding the "fix" for explorers people have ordered. Which we are finally starting to see ship is a 360 camera delete and credit to customer... May not be every person but I've seen a few people report that when they get sent a window sticker.

I’m quoting what the sales manager told us, so take it however you want but it does make sense.
The owners that are in possession driving their cars on the roads will be fixed first for liability/safety purposes.
Next the owners that are waiting to take delivery of their cars will be next.
Then all the ones that are not claimed/sold will be fixed.

Again, I don’t know how true this is, but it does make sense they would do it in this order.

Just don’t understand why the ones on dealership lots are last considering most dealerships have a service center. Are the pre order ones at the plant being shipped and then getting the fix at the dealership? Would this very from state to state as well? I’m sure you don’t have the answer but that’s my thought process.

Just from reading other articles and the recall information, I’m guessing that it would be done in that order because of part availability.