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New SYNC Update 23188

T

TXCarbonized

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#41
Well, I'm not sure if it was because of my chat with Ford earlier, but the Ford site now shows 23188 as my available update. Looks like the .zip file is right now when I download it.
 

S

st8

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#42
TXCarbonized said:
Well, I'm not sure if it was because of my chat with Ford earlier, but the Ford site now shows 23188 as my available update. Looks like the .zip file is right now when I download it.
Click to expand...
Same, downloading now. Will give the ota update a chance overnight, if nothing in the morning. Will pop in the usb drive. I chatted earlier as well. Maybe it's a large scale issue or perhaps it just took some time for their website to reflect the new update.
 

T

TXCarbonized

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st8 said:
Same, downloading now. Will give the ota update a chance overnight, if nothing in the morning. Will pop in the usb drive. I chatted earlier as well. Maybe it's a large scale issue or perhaps it just took some time for their website to reflect the new update.
Click to expand...
I just did it by USB and everything seems fine except the log file still won't upload to the ford site properly.
 

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st8

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TXCarbonized said:
I just did it by USB and everything seems fine except the log file still won't upload to the ford site properly.
Click to expand...
Oh go figure. Definitely sounds like an issue on fords end. I would do it now but I’ll spare my wife and kids the loud start up at 11pm lol
 

J

jmcneil

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Mine popped up today in the Ford Portal. Hoping this cures all the issues I have had with my sync and lack of holding defaults.
 

S

S3Will

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I installed with USB, WiFi didn't find the update. It's been two days and working great.
 

S

st8

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Installed this morning via USB. Updated. Fordpass working again. No annoying bugs so far. Awesome that ford fixed the website and pushed it to everyone.
 

hbalek

hbalek

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#48
st8 said:
Installed this morning via USB. Updated. Fordpass working again. No annoying bugs so far. Awesome that ford fixed the website and pushed it to everyone.
Click to expand...
I'm a 40 year Ford fanboy but I'll still admit that this fix should not have taken almost half a year. Many started having symptoms back in March or April. Also, I've read about many people having to pay for a new APIM out of pocket after the warranty expired. They should all be reimbursed. This was all the fault of the software update and some paid a diagnostic fee, ESP deductible or even over $1000 to fix this. The dealers were either in the dark about the cause or they milked it for their own gain.
 

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Cdubya

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I know one member who called the Ford customer support line and did get their diagnosis fee credited.
 

M

Mekks082

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website finally updated to newest version for me. USB install and "proof" log uploaded. first time the site worked for me.
 

S

st8

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#51
Mekks082 said:
website finally updated to newest version for me. USB install and "proof" log uploaded. first time the site worked for me.
Click to expand...
Same here. Finally everything reflects correctly for me.
 

hbalek

hbalek

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#52
dsbeck said:
Stupid question:

How do I know what version is currently installed on my Explorer?
Click to expand...
dsbeck said:
Stupid question:

How do I know what version is currently installed on my Explorer?
Click to expand...
Settings>Connectivity>About Sync.
 

D

dsbeck

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#53
Can someone please detail the process to do this update?

I've got 22251, and half my nav screen is blank, and would REALLY like to resolve this issue. Does anyone know if this update will solve the half nav screen?

Thanks,
 

hbalek

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#54
dsbeck said:
Can someone please detail the process to do this update?

I've got 22251, and half my nav screen is blank, and would REALLY like to resolve this issue. Does anyone know if this update will solve the half nav screen?

Thanks,
Click to expand...
It will solve the map half screen problem and all the others complained about here for months. Just download it on the ford owner website. Mine took under an hour to download and install using a USB drive. Wifi will usually take longer.
 

T

Toe ball

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#55
hbalek said:
It will solve the map half screen problem and all the others complained about here for months. Just download it on the ford owner website. Mine took under an hour to download and install using a USB drive. Wifi will usually take longer.
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Maybe I'm just not tech savvy enough but I bought a brand new 64G flash drive, formatted it to exFAT as the directions said. I downloaded a 1.8gb file, plugged it in my car and a banner said it was detected, and then I waited and waited and waited with the motor running and NOTHING. Still forgets the preset pages, still a half map. What should I do now?
 

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Cdubya

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Toe ball said:
Maybe I'm just not tech savvy enough but I bought a brand new 64G flash drive, formatted it to exFAT as the directions said. I downloaded a 1.8gb file, plugged it in my car and a banner said it was detected, and then I waited and waited and waited with the motor running and NOTHING. Still forgets the preset pages, still a half map. What should I do now?
Click to expand...
The download is a zip file. You extract that to USB.
 

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st8

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#57
Toe ball said:
Maybe I'm just not tech savvy enough but I bought a brand new 64G flash drive, formatted it to exFAT as the directions said. I downloaded a 1.8gb file, plugged it in my car and a banner said it was detected, and then I waited and waited and waited with the motor running and NOTHING. Still forgets the preset pages, still a half map. What should I do now?
Click to expand...
As soon as you put the usb into the car, it should immediately say updating or something at the top. how many files do you have on your usb? Should be 3 i believe.
 

T

Toe ball

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#59
st8 said:
As soon as you put the usb into the car, it should immediately say updating or something at the top. how many files do you have on your usb? Should be 3 i believe.
Click to expand...
It showed 3 I believe. It said something like updat detected, indexing complete and then nothing
 

T

Toe ball

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st8 said:
I’m thinking that’s where the issue is.
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I THINK I did that. "Drive F" as it was called said that it had 1.8gb on it.
 

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