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New SYNC Update 23188

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Cdubya

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You need to upload that XML file to Ford. Go back to the Ford owners site and look at the instructions for installing the Sync update via USB. At the end, there is a link to upload that file. When you click the link, it will open your computer's directory and you just point to that file and upload. Ford will instantly update your current version to 23188.
 

hbalek

hbalek

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Cdubya said:
You need to upload that XML file to Ford. Go back to the Ford owners site and look at the instructions for installing the Sync update via USB. At the end, there is a link to upload that file. When you click the link, it will open your computer's directory and you just point to that file and upload. Ford will instantly update your current version to 23188.
Click to expand...
Yup that's what I did last weekend and it worked like a charm. BTW, I never paid for a map update but I got a free one back in early May and tried to download and install it last weekend via USB and it failed. I think maybe the license is expired after several months sitting in my email inbox. Anyone know how long a free map download is good for?
 

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Toe ball

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Thanks for your help. I was just online chatting with ford and Brianna told me that the file method is no longer available. She said to have the car hook up to WiFi, enable automatic updates, turn off the car and then ford will be notified in a couple of days
 

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BigRichard

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Toe ball said:
Thanks for your help. I was just online chatting with ford and Brianna told me that the file method is no longer available. She said to have the car hook up to WiFi, enable automatic updates, turn off the car and then ford will be notified in a couple of days
Click to expand...
Brianna is incorrect. I just did the update yesterday and uploaded the file this morning. The file method is still available, 100%.
 

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Toe ball

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BigRichard said:
Brianna is incorrect. I just did the update yesterday and uploaded the file this morning. The file method is still available, 100%.
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Ford is wrong… I’m shocked, I tell you!!
 

OP
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Dale5403

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Thread Starter #87
Cdubya said:
You need to upload that XML file to Ford. Go back to the Ford owners site and look at the instructions for installing the Sync update via USB. At the end, there is a link to upload that file. When you click the link, it will open your computer's directory and you just point to that file and upload. Ford will instantly update your current version to 23188.
Click to expand...
That is the way to do it. Just make sure you don't try to open the xml file.
 

T

Toe ball

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Dale5403 said:
That is the way to do it. Just make sure you don't try to open the xml file.
Click to expand...
It worked!
Thanks everybody for your help, I was to wash my hands of it and get the dealer to do it $$$.
 

T

TXCarbonized

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BigRichard said:
Brianna is incorrect. I just did the update yesterday and uploaded the file this morning. The file method is still available, 100%.
Click to expand...
When I tried to upload the file, it said "There appears there is an issue with the uploaded log file. Our team will review shortly and update your account to reflect the current version of SYNC in your vehicle."

I guess that's really the least of my concerns at this point. As long as I have the right version in the vehicle, it doesn't really mater what the ford website thinks I have.
 

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Toe ball

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TXCarbonized said:
When I tried to upload the file, it said "There appears there is an issue with the uploaded log file. Our team will review shortly and update your account to reflect the current version of SYNC in your vehicle."
Click to expand...
I did just like Dale said. It worked almost instantaneously
 

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Toe ball

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TXCarbonized said:
When I tried to upload the file, it said "There appears there is an issue with the uploaded log file. Our team will review shortly and update your account to reflect the current version of SYNC in your vehicle."

I guess that's really the least of my concerns at this point. As long as I have the right version in the vehicle, it doesn't really mater what the ford website thinks I have.
Click to expand...
As long as it fixed the SYNC issues, that’s a good thing. The input I received on this forum was invaluable.
 

S

st8

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hbalek said:
Yup that's what I did last weekend and it worked like a charm. BTW, I never paid for a map update but I got a free one back in early May and tried to download and install it last weekend via USB and it failed. I think maybe the license is expired after several months sitting in my email inbox. Anyone know how long a free map download is good for?
Click to expand...
Not sure. I just downloaded them yesterday. In no rush to do it but maybe I should get to it if it expires. I just don’t want to leave my car running for an hour to update maps.
 

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Dale5403

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st8 said:
Not sure. I just downloaded them yesterday. In no rush to do it but maybe I should get to it if it expires. I just don’t want to leave my car running for an hour to update maps.
Click to expand...
Did you check to see if it would update OTA?
 

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st8

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Dale5403 said:
Did you check to see if it would update OTA?
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I didn’t think map updates come from ota. You either have them send you a usb or you download the files yourself and do it via usb.
 

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Dale5403

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st8 said:
I didn’t think map updates come from ota. You either have them send you a usb or you download the files yourself and do it via usb.
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I'm not sure. It was just a hunch.
 

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Toe ball

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st8 said:
Not sure. I just downloaded them yesterday. In no rush to do it but maybe I should get to it if it expires. I just don’t want to leave my car running for an hour to update maps.
Click to expand...
I THINK that maps updates are only available by downloading them to flash drive. That and paying $40 to ford for a predownloaded flash drive. The website told me that I get 1 complimentary maps update. I usually plug my phone in and use Google maps on CarPlay
 

R2D2

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Quick question to who ever has installed it and been using it for the past week.
Has any of the original memory issues came back?

Asking because I was talking to my dealer, and I was told that this new one may not fix the original issues and it's a temporary update from Ford.

The person on the phone might be wrong, as they might be looking to avoid a (my) second visit.
 

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Cdubya

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R2D2 said:
Quick question to who ever has installed it and been using it for the past week.
Has any of the original memory issues came back?

Asking because I was talking to my dealer, and I was told that this new one may not fix the original issues and it's a temporary update from Ford.

The person on the phone might be wrong, as they might be looking to avoid a (my) second visit.
Click to expand...
It's not a temporary fix. Just install it! If you still have issues, make sure you master reset after installing 23188 (which I do after any Sync update anyways).
 

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Toe ball

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Cdubya said:
It's not a temporary fix. Just install it! If you still have issues, make sure you master reset after installing 23188 (which I do after any Sync update anyways).
Click to expand...
Why do you do a master reset?
 

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