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New SYNC Update 23188

C

Cdubya

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#101
Toe ball said:
Why do you do a master reset?
Click to expand...
Sync settings/General/(Master) Reset. You will need to redo all your settings.
 

T

Toe ball

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#103
hbalek said:
So far I haven't needed a master reset or a soft reset since the update a week ago!
Click to expand...
I had to do at least 1 soft reset a day pre-update. Haven't needed to since. In fact, I couldn't do a master reset, it would just freeze after I pushed "continue".
I'm wondering if and/or why it would be suggested to perform a master reset after completing the 23188 reset?
 

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ridered74

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#104
R2D2 said:
Quick question to who ever has installed it and been using it for the past week.
Has any of the original memory issues came back?

Asking because I was talking to my dealer, and I was told that this new one may not fix the original issues and it's a temporary update from Ford.

The person on the phone might be wrong, as they might be looking to avoid a (my) second visit.
Click to expand...
I've only driven mine about 5 times since updating, but so far it has not been on AM at all when I start it up. Haven't had a blue screen backing up either, but that was kind of sporadic before the update, maybe once a week I'd get the blue screen.
 

Cajun Heat

Cajun Heat

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#105
R2D2 said:
Quick question to who ever has installed it and been using it for the past week.
Has any of the original memory issues came back?

Asking because I was talking to my dealer, and I was told that this new one may not fix the original issues and it's a temporary update from Ford.

The person on the phone might be wrong, as they might be looking to avoid a (my) second visit.
Click to expand...
It has been a week today that I did the software update and all is working as it should. Maintaining all settings and the gremlins seems to be gone.
 

philcwood

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#106
Mekks082 said:
The website is not showing an update for me, keep trying to give me 22251. Should I update to this and then try again?
Click to expand...
I’m just guessing here but Ford may prefer to keep updates in sequential order. Also it may take overnight for the database to register the update and cue up the next one. Just don’t leave 22251 in place for long. Once memory is full it’s a task to update.
 

philcwood

philcwood

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#107
ridered74 said:
I've only driven mine about 5 times since updating, but so far it has not been on AM at all when I start it up. Haven't had a blue screen backing up either, but that was kind of sporadic before the update, maybe once a week I'd get the blue screen.
Click to expand...
I’ve had 23188 installed about a month. I drive daily and it performs as it should now with no signs of settings reverted.
 

C

Cruising68

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Solid for a few weeks but then again I never had any of the problems discussed here with previous versions.


Sent from my iPhone using Tapatalk
 

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Dale5403

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Thread Starter #109
Cruising68 said:
Solid for a few weeks but then again I never had any of the problems discussed here with previous versions.


Sent from my iPhone using Tapatalk
Click to expand...
Same for me.
 

R2D2

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#110
Thankyou everyone for the feedback.
I updated it myself and it went smooth. (10 mis for installation from USB)
I also updated the *.xml file back in ford webpage and it is showing the latest version almost immediately.

1694469360912.png

And like everyone else happy to report everything seems to be working as expected.
The Ford pass now is showing the updated vehicle status. (was not showing correct info before update)

Did not update the maps as I use google maps & Waze most of the time.
It still show complimentary even though I have updated it once in Jan.
 

D

Draco-REX

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#111
Updated mine to 23188 from 21098. When I first tried to update I let it go for an hour but it never finished. I read someone here who had success by just leaving the USB stick in (can't find that post right now) so I did the same. On the way home from work the next day it finished the update. I didn't get the XML file, but SYNC shows Build 23188 and I now have voice prompts. The whole system runs better now too.
 

hollyed06

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#112
I’m new to the Ford Explorer. I have a 2020 ST and recently having been having issues with the display and sync. Mostly the same issues everyone else has been posting. Just wanted to check if I’m running the current version or not? This is all new for me, so please bare with me as I’m learning. Thanks!
 

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Dale5403

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Thread Starter #113
hollyed06 said:
I’m new to the Ford Explorer. I have a 2020 ST and recently having been having issues with the display and sync. Mostly the same issues everyone else has been posting. Just wanted to check if I’m running the current version or not? This is all new for me, so please bare with me as I’m learning. Thanks!
Click to expand...
Your on the old version that has caused issues for a lot of people. Go to Ford Owners and download the new version 233188 and follow the directions to download and install it. If you have any questions feel free to ask.
 

Y

yettihead

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#114
hollyed06 said:
I’m new to the Ford Explorer. I have a 2020 ST and recently having been having issues with the display and sync. Mostly the same issues everyone else has been posting. Just wanted to check if I’m running the current version or not? This is all new for me, so please bare with me as I’m learning. Thanks!
Click to expand...
No, you are running the older version that had all the issues. You want to update to 23188 which can be done vis wifi or through the webiste and downloaded to a usb stick.
 

hollyed06

hollyed06

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#115
Dale5403 said:
Your on the old version that has caused issues for a lot of people. Go to Ford Owners and download the new version 233188 and follow the directions to download and install it. If you have any questions feel free to ask.
Click to expand...
Ok, I have downloaded the files to a USB. I tried to update it earlier and it took forever. I eventually had to quit it. I’ll have to try another day when I have more time. How long does this typically take to update? Do I have to leave the car running the whole time?
 

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Big Turk

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#116
hollyed06 said:
Ok, I have downloaded the files to a USB. I tried to update it earlier and it took forever. I eventually had to quit it. I’ll have to try another day when I have more time. How long does this typically take to update? Do I have to leave the car running the whole time?
Click to expand...
Hi, just the ignition on, engine off. This update took just a few minutes. I don't even think you would need a battery charger. Turn the lights off.
 

OP
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Dale5403

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Thread Starter #117
hollyed06 said:
Ok, I have downloaded the files to a USB. I tried to update it earlier and it took forever. I eventually had to quit it. I’ll have to try another day when I have more time. How long does this typically take to update? Do I have to leave the car running the whole time?
Click to expand...
For me it took about 20 minutes. I just turned the ignition on but did not start the Explorer. Just make sure your battery is good. I hooked up a trickle charger while doing this.
 

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Big Turk

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Dale5403 said:
For me it took about 20 minutes. I just turned the ignition on but did not start the Explorer. Just make sure your battery is good. I hooked up a trickle charger while doing this.
Click to expand...
I did hook up a charger too, but it did not take as long as the last one.
 

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Dale5403

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Thread Starter #119
Big Turk said:
I did hook up a charger too, but it did not take as long as the last one.
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I figure the charger is cheap insurance. Plus my battery is pushing 4 years old.
 

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