• Sign Up! To view all forums and unlock additional cool features

    Welcome to the #1 Explorer ST Forum and Explorer ST community dedicated to Explorer ST owners and enthusiasts. Register for an account, it's free and it's easy, so don't hesitate to join the Explorer ST Forum today!


New SYNC Update 23188

D

Dennis

Member
#122
Messages
65
Reactions
20
Points
7
Location
Southern California
#122
I was having increasingly worse map and lockup issues with 22521 and then the new 23188 started loading. I didn't want to wait for the wifi so I stuck a USB in and then it really locked up. Showing a full screen but with no touch screen reaction and staying up even with the car OFF.

I pulled the negative battery terminal and waited a few minutes then started the car up and Sync then came back up ok and plugging the USB back in worked and updated to 23188.

I thought I bricked my ST but hopefully my battery reset story is helpful.

Dennis.



Sent from my SM-S908U using Tapatalk
 

GearHead_1

GearHead_1

1000 Post Club
#123
Messages
1,555
Reactions
1,297
Points
262
Location
Utah
Vehicle
Exploder
#123
It probably isn't the best idea to interrupt an update while in process. I think it's understood SYNC 3's can be fidgety.
 

D

Dennis

Member
#124
Messages
65
Reactions
20
Points
7
Location
Southern California
#124
GearHead_1 said:
It probably isn't the best idea to interrupt an update while in process. I think it's understood SYNC 3's can be fidgety.
Click to expand...
Noted! To clarify, the wifi download had started but I didn't want to wait so I plugged in the USB.

It was acting super weird before any updates, I suppose because of increasing memory leak issues?

Dennis.



Sent from my SM-S908U using Tapatalk
 

T

tjmath13

Member
#125
Messages
53
Reactions
21
Points
7
Location
Gilbert AZ
Vehicle
22 Explorer ST
#125
So I’ve gotten this error message twice today when trying to do the update via USB. Went back, deleted the files and the initial download, redid the download and moved files to USB, tried it again and got the same message. Trying it one more time today.
 

Attachments

OP
D

Dale5403

1000 Post Club
Thread Starter #126
Messages
1,957
Reactions
1,961
Points
262
Location
Mondovi, WI, USA
Thread Starter #126
tjmath13 said:
So I’ve gotten this error message twice today when trying to do the update via USB. Went back, deleted the files and the initial download, redid the download and moved files to USB, tried it again and got the same message. Trying it one more time today.
Click to expand...
Try following these directions from Ford.
1695587416248.png
 

T

tjmath13

Member
#127
Messages
53
Reactions
21
Points
7
Location
Gilbert AZ
Vehicle
22 Explorer ST
#127
Dale5403 said:
Try following these directions from Ford.
View attachment 19723
Click to expand...
Tried two soft resets back to back and then attempted the update. Same error message. From what I understand that error is from not enough memory to complete the update and the soft resets should clear that. I tried a master reset but after hitting continue the screen just sat there. I’m gonna try the soft resets into a master and see if I’m able to perform that. Then I’ll try and do the update again.
 

JCR ST

JCR ST

Member
#128
Messages
108
Reactions
52
Points
27
Location
Central Cal
Vehicle
2023 Explorer ST
#128
Make sure ALL the files from the file extraction made it to the thumb drive.
 

C

Cdubya

1000 Post Club
#129
Messages
1,685
Reactions
840
Points
262
Location
NE Ohio
Vehicle
2020 Explorer ST
#129
The 23188 update USB has a script to clear RWDATA if it is full. You sure the update USB is version 23188? You really shouldn't be running into VER_ERR08
 

T

tjmath13

Member
#130
Messages
53
Reactions
21
Points
7
Location
Gilbert AZ
Vehicle
22 Explorer ST
#130
Definitely 23188. All the files that downloaded, all extracted to the usb. Not sure if I’m doing something wrong but I also was under the impression it was supposed to clear the rwdata so I’m extremely confused as well.
 

Attachments

T

tjmath13

Member
#131
Messages
53
Reactions
21
Points
7
Location
Gilbert AZ
Vehicle
22 Explorer ST
#131
So I’ve tried the update via usb another 5 times over the last two days with zero success and the same error message as the end result each time. I’m going to clear the files from the usb and download them on my work desktop and transfer a new set to the usb. I’ve done probably 20 soft resets and still can’t even get a master reset to complete. When I attempt a master reset the screen just sits with the continue button selected and the screen frozen.

Anyone have any suggestions on where to go from here?
 

OP
D

Dale5403

1000 Post Club
Thread Starter #132
Messages
1,957
Reactions
1,961
Points
262
Location
Mondovi, WI, USA
Thread Starter #132
You could try disconnecting the battery for 10 or 15 minutes. I read where that worked for someone.
 

Sgt1411

Sgt1411

Member
Law Enforcement
#133
Messages
239
Reactions
151
Points
37
Location
BC&AZ
Vehicle
2021 ST
#133
After doing this latest update i tried to use voice commands for Navigation system. After saying "Navigation" the system responded with "This feature is not available until the mapping software is updated" Never heard that before.
 

bhunted1

bhunted1

Member
#134
Messages
178
Reactions
86
Points
27
Location
Sumner County TN
Vehicle
2025 Ford Explorer ST 400a
#134
Sgt1411 said:
After doing this latest update i tried to use voice commands for Navigation system. After saying "Navigation" the system responded with "This feature is not available until the mapping software is updated" Never heard that before.
Click to expand...
Guess you never heard it say, "You don't need me, listen to your wife!" :ROFLMAO:
 

Cajun Heat

Cajun Heat

1000 Post Club
#135
Messages
1,198
Reactions
597
Points
262
Location
Katy, TX, USA
Vehicle
2022 Explorer ST
#135
tjmath13 said:
So I’ve tried the update via usb another 5 times over the last two days with zero success and the same error message as the end result each time. I’m going to clear the files from the usb and download them on my work desktop and transfer a new set to the usb. I’ve done probably 20 soft resets and still can’t even get a master reset to complete. When I attempt a master reset the screen just sits with the continue button selected and the screen frozen.

Anyone have any suggestions on where to go from here?
Click to expand...
Call the number, 800-392-3673, on the error screen. Ford will help you through the issues.
 

T

tjmath13

Member
#136
Messages
53
Reactions
21
Points
7
Location
Gilbert AZ
Vehicle
22 Explorer ST
#136
Dale5403 said:
You could try disconnecting the battery for 10 or 15 minutes. I read where that worked for someone.
Click to expand...
Just did the hard reset this way and trying the usb update again now. If it doesn’t work, I’ll try calling the number and see how unhelpful they are lol
 

MyNameisE

MyNameisE

Member
#137
Messages
68
Reactions
10
Points
7
Location
Western New York
Vehicle
20' Explorer ST
#137
Whats the latest patch fix?
 

C

Cruising68

1000 Post Club
#140
Messages
1,619
Reactions
1,178
Points
262
Location
Chicago, IL, USA
#140
MyNameisE said:
What does it resolve? I doubt they show "patch notes" of what they fixed/added?
Click to expand...
For many it fixed a majorly f-ed up sync system. Memory problems, forgetting presets, etc. I never had and problems with mine but I updated to the latest a couple weeks ago.


Sent from my iPhone using Tapatalk
 

You must log in or register to reply here.

Explorer ST Posts



Top