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4WD Fault Service Required
- Thread starter mcfarlrm
- Start date
I guess it depends on which year Capri…because other than flared fenders my 84 was identical to my 86 Mustang. Driveline…identical. Electrical..identical. Every part literally interchangeable.
When looking for very specific info on vehicles that share identical parts you can sometimes find more concise info from another vehicle. This may be one of those cases and the guy that suggested it wouldn’t have of it was a bad idea.
When looking for very specific info on vehicles that share identical parts you can sometimes find more concise info from another vehicle. This may be one of those cases and the guy that suggested it wouldn’t have of it was a bad idea.
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- Vehicle
- 2020 Explorer ST
- Messages
- 958
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- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
- Messages
- 958
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- 538
- Points
- 132
- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
So just an update, part didn't end up coming in until Wednesday (so they say) and I dropped the vehicle off this morning. They called me two hours later to say they mistakingly ordered the wrong part! WTF! However, they said the right part would be in by tomorrow! They are so full of shit! How does it take more than a week for the wrong part but only a day for the right part? I would have just fixed it myself but the service manual says you have to upload the data from the old module before taking it out and download it to the new one. I'm not sure if that can be done with Forscan or not so I just let them fix it.
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- 958
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- Points
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- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
Time to go to Ford with this. I got in my vehicle and as soon as I started it all the faults came up. I went back in and told the service manager. A couple hours later he called and said a shaft needed to be replaced and it was covered by Ford. He said the vehicle was drivable and he would have it dropped off. The next morning the vehicle was in my driveway. I went to get the key and the side panel of the drivers seat was just hanging off. I went to put it back on and all the tabs that hold it in place were broke off! Took pictures and sent them to him and said I was going to Ford. I also checked the DTC’s and the same code comes up for the Transfer Case Control Module, “Actuator Stuck”! How can these guys be so stupid! What a freakin nightmare!
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
- Messages
- 958
- Reactions
- 538
- Points
- 132
- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
- Messages
- 958
- Reactions
- 538
- Points
- 132
- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
- Messages
- 958
- Reactions
- 538
- Points
- 132
- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
So just another update here; I took the vehicle in yesterday and they just called and told me they fixed the issues I told them about and also replaced a front driveshaft/axle that was under a recall. They didn't even call to tell me about it! He also said there is a problem with the rear differential and that's why it feels like it's in 4WD. 
I don't know how the rear differential has anything to do with it feeling like it's in 4WD! My truck has a Ford Performance Trac-Loc rear differential with a CF clutch pack that makes it pretty much posi and it doesn't feel like it's in 4WD all the time. Only when I put it in 4WD and have to make a tight turn. This guy either has no idea what he is talking about or he is straight up lying to me! He also questioned me about "my tune" and said there have been 8 key cycles since the last time they had it! But that's a subject for another thread.
I don't know how the rear differential has anything to do with it feeling like it's in 4WD! My truck has a Ford Performance Trac-Loc rear differential with a CF clutch pack that makes it pretty much posi and it doesn't feel like it's in 4WD all the time. Only when I put it in 4WD and have to make a tight turn. This guy either has no idea what he is talking about or he is straight up lying to me! He also questioned me about "my tune" and said there have been 8 key cycles since the last time they had it! But that's a subject for another thread.
- Messages
- 958
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- Points
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- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
No LOL! I just brought the vehicle home and it drove fine. No more feeling like it's in 4WD while turning, no faults, no transmission slipping and I just went out with my laptop and there are zero codes! So they did get everything taken care of. They just told me that there is an issue with the rear diff which is something new. He said that was why it felt like it was in 4WD but it doesn't even feel like that any more. Right now the vehicle drives fine. The parts for the rear differential won't be in for a couple weeks so I have some time to run it and make sure it's fine. Everything they did was covered under warranty and he said the differential will also be covered.
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I just had this issue happen to mine. Even after telling them about the AWD module, they came back with it needing a new transfer case. Did that, then came back and said they couldn't talk to the computer and something is still wrong. Called, and said it was the AWD module! They had it for about 2 weeks, and the ESP covered it.
- Messages
- 958
- Reactions
- 538
- Points
- 132
- Location
- East Freetown, MA
- Vehicle
- 2020 Explorer ST, Silver Spruce Metalic
Here is the link to the TSB. The dealer said 11.5 hrs I’m seeing 7.2hrs with optional 1.1hts and 1.3 hrs
https://static.nhtsa.gov/odi/tsbs/2023/MC-10240240-0001.pdf
https://static.nhtsa.gov/odi/tsbs/2023/MC-10240240-0001.pdf
I get a fault 4wd service required every so often. Most of the time there are no codes when I check with the HP tuner. Sometimes there are codes as pictured.
They’ll be weeks that go by and I never see the pop-up about the four-wheel-drive system. Then sometimes when I’m driving, it’ll randomly say, four-wheel-drive system restored.
I thought it was just a glitch but when I looked to see what wheel is getting torque into it, I can tell that it’s not four-wheel-drive.
As soon as I turn the car off and turn it back, the glitch is gone and the car is back running like normal.
I don’t have a regular warranty but the car should still have the 50,000 mile powertrain warranty. Also, it’s tuned so I’m gonna keep that consideration. I’d rather spend a couple dollars at a local garage to bring it to Ford and Pay out-of-pocket and also have my Vin flagged.
They’ll be weeks that go by and I never see the pop-up about the four-wheel-drive system. Then sometimes when I’m driving, it’ll randomly say, four-wheel-drive system restored.
I thought it was just a glitch but when I looked to see what wheel is getting torque into it, I can tell that it’s not four-wheel-drive.
As soon as I turn the car off and turn it back, the glitch is gone and the car is back running like normal.
I don’t have a regular warranty but the car should still have the 50,000 mile powertrain warranty. Also, it’s tuned so I’m gonna keep that consideration. I’d rather spend a couple dollars at a local garage to bring it to Ford and Pay out-of-pocket and also have my Vin flagged.
