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Android Auto issues

W

Wes

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#1
When I run my Samsung S20+ (model number SM-G986U1) through the Ford Sync app, everything works tnormally.

BUT Android Auto is a different story. Neither of the steering wheel buttons to place or hang up a call work. Worse yet, when I get an incoming phone call, I get no sound whatsoever. Outgoing calls work.

Please help?
 

T

Thrax8825

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Same issue with the phone audio. I have seen a few other people post about it but no resolution. I have not yet taken it to the dealer as I just got the vehicle.
 

OP
W

Wes

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I fixed it by going into settings on the Explorer and turning off the ringer for the car.
 

T

Thrax8825

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Wes said:
I fixed it by going into settings on the Explorer and turning off the ringer for the car.
Click to expand...
Found a youtube video. Apparently this issue is not new and dates back to Sync 2. I was able to set it to use phone ring tone and it worked. So at least I still have an audio notice. Thank you for the info. I was going crazy not being able to use my phone for calls.
 

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