So, I just got off the phone with Ford customer service and during the verification process where they ask for my information to make sure they have the correct account, they somehow had the email address to my father who’s never had a Ford vehicle before. I have absolutely no idea how they could’ve acquired his email address instead of mine. He wasn’t with me when I placed the order for the vehicle either so they shouldn’t have any of his information on file. We have the same name but live in two different states. Has anyone ever heard of something like this happening before? They did have my correct physical address on file. I had them delete his email address and add mine afterwards.
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