Remote Features Disabled - almost daily notice

Bryantbjb · May 4, 2022

Hi,

About every other day I get the “remote features disabled” notification in the Ford app even if I have driven the ST in the last 12 hours. I’ve checked the lights, they are on auto, looked at night to see if any internal light are on, nope. Maybe a weak battery?

Searched around and did not find much.

Anyone else had this issue? Thoughts?

Thanks.

Jahblessd · May 4, 2022

I called Ford about the remote features disabled warning and they said that if I don't drive far and long enough to charge the battery then as a safety measure the app will be disconnected. I stopped worrying about it and maybe I'm driving further now because I haven't been getting it as much. Plus I updated the app. That might help.

Rick · May 4, 2022

Jahblessd said:

if your battery falls below 12.6 volts Ford pass app will send you a remote features disabled message.

hbalek · May 4, 2022

Rick said:

Mine needed a new battery at less than 1.5 years or 19,000 miles.

Rick · May 4, 2022

hbalek said:

I have my original battery … my vehicle will be three years old in August I’ve never had any problems

hbalek · May 4, 2022

Rick said:

Lucky you! I have a 11/19 build with new fuel pump at 11,000 miles, new battery at 18,500, new clutch and back camera at 25,000 miles and new rear glass due to peeling defroster element. I have no mods and drive gently daily rarely going over 75 mph.

Bryantbjb · May 4, 2022

Thanks all for the feedback.

_ATX_ · May 30, 2024

Bryantbjb said:

I know this is an old thread, but did you ever resolve this? I'm wondering if a battery replacement under warranty would solve it for me. I've been dealing with this for a few weeks, and my 3/36 warranty is expiring in a few months.

MikeyP · May 30, 2024

_ATX_ said:

Get a new battery. Duralast Platinum AGM size 48. $249 with $22 refundable core charge. Done.

GearHead_1 · May 30, 2024

I can't believe that I'm recommending you take a look at this, but Walmart offers a Group size 48/H6 AGM battery with a 4-year warranty, for $180. (most others are a 3-year warranty), their policy is a no questions asked warranty for carry in batteries. I have not used this product, so take it for what it's worth, it just seems to be the most bang for the buck. Costco will sell you an Interstate battery with a 3-year warranty for $10 less.

_ATX_ · May 30, 2024

Is it worth taking it to the dealer to get Ford to cover the new battery under warranty? We're still under warranty (purchased in Oct 2021 and less than 30k miles). If the battery tests bad they should replace it, right?

If I can't get the dealer to replace...I just looked at the Costco battery - their 36 month warranty is limited, and the fine print says you get a prorated refund. So it looks like the extra $10 at Walmart would be a better deal since it's 48 months free replacement.

GearHead_1 · May 30, 2024

_ATX_ said:

If it's free, it's worth it. That said, don't be surprised if they tell you it's a good battery.

I see this frequently on the truck forum. People take their word for it, problem continues, take their word for it again, problem still exists, new battery, problem solved.

powerboatr · May 30, 2024

I have had 3 batteries since April 22
Fir my 22 f150
The latest ford bcm update seems to have fixed it
Plus..if truck sits for 5 days
I set it up on the charger
To bring it up

Our 23 explorer we recently purchased new
I have had it sit for a week and no issues
Although after a week battery was 68 state of charge.
And I noticed in forscsn it's set to charge to 90% by the vehicle system

Jeppo · May 31, 2024

The only way I can keep the battery topped up (enough to avoid the Ford Pass power down and keep Auto Start Stop functioning) is to drive the ST for several hundred miles or keep it on a trickle charger. If it sits for one day, it’s kaput.

_ATX_ · May 31, 2024

Jeppo said:

How long ago did your start having this issue? Have you tried a new battery?

Jeppo · May 31, 2024

_ATX_ said:

The ‘01 ST will be three years old this September and currently has ~ 16,000 miles. I’ve suffered through this issue for most of the vehicle’s life. As was mentioned above, when the dealer tests the battery, they tell me it’s perfectly fine and give me the rhetoric about needing to drive it more and for longer.

During the last service (oil change and rear bolt/camera recalls), I complained again. They called to say they discovered an aftermarket accessory connected to the battery and therefore would charge a diagnostic fee. What was that accessory? The simple NOCO extension cable that makes it easier for me to connect the Genius 1 because the blinking charging system/battery doesn’t work.

Jeppo · May 31, 2024

By the way @_ATX_ are you sure you want your home address shown in your profile? Nice house!

_ATX_ · Jun 3, 2024

Jeppo said:

I had no idea! Thanks for the heads up!

Haggis27 · Jun 6, 2024

Bryantbjb said:

I have the same problem with a 2020, dealer said battery needs to be replaced, first things to go is remote use and auto start/stop, also any one know if there is an auxiliary battery in the rear drivers side panel or is that only on the police interceptor

Chamorro85 · Jun 18, 2024

Haggis27 said:

I thought it was only the interceptor and the hybrids. I know I don't have one.

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