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2025 Ford Explorer Order Guide
- Thread starter L33der
- Start date
Just for the guys who have their units built and cant figure out why they haven't shipped yet. During a recent Ford online meeting we were told the units built and waiting to be shipped were actually just waiting for a critical software update. Ford had techs going vehicle to vehicle in an effort to expedite deliveries so its least you can rest assured its a simple software delay not a bad part
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So.. my dealer called me today to let me know that my 25' showed up that has been on order since 2/2/24. Then he proceeded to tell me it arrived with a dent in the door. The car hauler notified them that it was like that from the stockyard. This is a no go from me. I will not accept a brand new vehicle that will need bondo and a repainted door. Plus, they offered no additional $ off if they were to fix it and I still take delivery. Super pissed off. Now I'm searching other dealers since they are finally trickling in..
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Update to my saga. I posted above from yesterday. IT's BEEN A COMPLETE SHIT SHOW. I have spent most of my day on the phone with Ford Motor direct and with multiple dealers.
Since I was one of the first people to place my ST order when the public order bank opened on 2/2/24, my ST pricing was lower than current ST pricing for the exact vehicle - roughly a $2K difference. I am being told that my pricing is directly tied to the VIN # of the vehicle I ordered. If I choose to purchase another exact same ST that is UNDAMAGED like the one that showed up for me from my order at the dealership, it will cost me $2K more. So far anyway, they won't honor my original ordered pricing on a defect free, exact replacement. They are essentially trying to force me to take the ST that needs the door body work and paint to keep my original pricing or pay $2K to get a different one. WTF>>>>>> This completely defies common sense and any good faith business practices in every way that I can think of.
I am so angry and frustrated with Ford on this nonsensicle issue. Way to treat your customers you #*@% DONKEYS.
Since I was one of the first people to place my ST order when the public order bank opened on 2/2/24, my ST pricing was lower than current ST pricing for the exact vehicle - roughly a $2K difference. I am being told that my pricing is directly tied to the VIN # of the vehicle I ordered. If I choose to purchase another exact same ST that is UNDAMAGED like the one that showed up for me from my order at the dealership, it will cost me $2K more. So far anyway, they won't honor my original ordered pricing on a defect free, exact replacement. They are essentially trying to force me to take the ST that needs the door body work and paint to keep my original pricing or pay $2K to get a different one. WTF>>>>>> This completely defies common sense and any good faith business practices in every way that I can think of.
I am so angry and frustrated with Ford on this nonsensicle issue. Way to treat your customers you #*@% DONKEYS.
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I haven't seen the dent but I know it is in the bottom stamped form line / style line of the door. The dealer has offered to swap out the entire door skin or replace the entired door. Those are both way worse and way more intrusive fixes than using filler and repainting the door. I had to explain the work process of how either of those options occur to the guy at the dealer I was talking with.. Once he was schooled with that process, he agreed with me that that wasn't a better option. I still have forks in the fire looking for a full resolution with a replacement and I should know by Monday. This may be the final straw that breaks the camels back and I am no longer a Ford customer. I have been my entire life but with that being said, I have had more than my fair share of issues with FoMoCo and this may be my last.
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