Blown Transmission

Cdubya · Mar 15, 2024

Yeah, Ford wasn't able to prove it but that Crackpot Team at the dealership knew you did. Uh huh! F those guys for pulling that shit on you!

Flyman · Mar 15, 2024

I totally agree. The three on one confrontation seems unnecessary.

BrooseDaMoose · Mar 15, 2024

You might think it came out of their poket or something! They were so nice to me when they went to give me my key and told me about the survey I would get from Ford. I won't bash them but I'm sure not going to give them props either. I'll just delete it!

Polo08816 · Mar 16, 2024

BrooseDaMoose said:

Well, I can finally put this to bed. I got my vehicle back today! I got a little suprise when I walked in though. The service manager, the operations manager and some other upper managment guy were all there waiting for me. The service manager told me my vehicle was all done and Ford covered everything except for a melted transmission vent tube (which they blamed on the downpipe) BUT, and there was an errie pause, he said, "we know you are tuning your car but Ford was unable to prove it"! That is what took so much time. Then the operations manager spoke up and said "we see this all the time with these high performance vehicles. Had the guys at Ford been able to prove your computer had been tampered with, you would have been on the hook for around $12-13K and your extended warranty would have become null and void." Of course I still denied it to the end. If I had to pay for it then so be it. You accept that as soon as you load that tune in the vehicle. I was prepared to fork out the $5,900 to this other guy to get it fixed. At least it's done, so far there are no issues and I have somewhere else to take it if I have an issue in the future.

Moral of the story for others: If you're not willing to go out of pocket for major powertrain repairs, then don't tune your vehicle in the warranty period.

BrooseDaMoose · Mar 16, 2024

Exactly that! It’s too bad it has to be this way when some of these tuners know more about the platform than the manufacturer does! But I totally understand them needing to cover their asses from people who tune to race and when something breaks, they want to get it covered under warranty.

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Polo08816 · Mar 16, 2024

BrooseDaMoose said:

There's no way a tuner knows more about a platform than the manufacturer.

Just because a tuner can extract more power from a powertrain without an immediate failure doesn't mean the tuner knows more about the platform.

The same could be said of the F30 335i / F80 M3 crowd. (I have a F30 335i). You'll have people from the F30 335i crowd criticizing BMW for not "knowing" their own N55 can made similar power levels as a F80 M3 with a tune and some simple modifications. But I guarantee you a FBO F30 335i's powertrain would turn into kibbles and bits on the racetrack after overheating while the F80 M3 will run ice cold all day with no durability / reliability issues.

BrooseDaMoose · Mar 16, 2024

I said “some tuners”. You don’t think that a tuner who specializes in a specific platform could be just as good, if not better, than the manufacturer tuning literally hundreds of different platforms? I understand that some tuners produce a bunch of “canned” tunes to just increase the hp for multiple platforms but I would stand behind the notion that my tuner knows more about tuning my Explorer ST than Ford does. Especially where he tunes according to my specific vehicle with specific mods rather than sell me a tune to fit any Explorer ST. That’s just what I think though. And I’m not dissing the Ford tuners either! They are certainly amazing at what they do.

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Cruising68 · Mar 16, 2024

I think the trans tuning is better than stick for longevity. Oem tune is pretty slow and mushy to shift. Quicker more crisp shifts actually help longevity. But they have to tune for the vast majority of people.

Regarding the motor, while a tune might make it run better, anything increasing hp adds risk.

In the end, I really have no issue with voiding drivetrain warranty after a tune. I would obviously love it if they knew it was tune and they covered it. There is no doubt if the look for a tune, they can see it. In my company, we would also never warranty anything that was customer modified. If you want to play, you might end up paying.

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BrooseDaMoose · Mar 16, 2024

Cruising68 said:

I wonder why they couldn't find mine! If they took three months examining my vehicle and ended up covering the cost to replace the transmission it's because they couldn't prove my vehicle was ever tuned. All they had to go on was the fact that there was only seven key cycles and that was from them upgrading the programming a week earlier. Maybe mine is just an oddball case. What they told me about Ford seeing the seven key cycles and investigating further must be the truth! I can't imagine an entire dealership would just sit on a repair out of spite because the service manager suspected I was tuning the vehicle.

GearHead_1 · Mar 16, 2024

BrooseDaMoose said:

I can. Dealerships have employees, employees who are people, people who like recognition, hold grudges, they want to be someone, and be in control. Some people may like you and your actions, while others may not. I think you came across a person or persons, who had the mindset of we'll show you.

I don't believe it's a matter of whether or not they could see you had a tune but more a matter of whether they could prove that the tune caused your transmission issue. The fact that they had serviced your trans in the not-too-distant past more or less put them on the line but they didn't need to make it easy for you.

Sadly, all too often a Dealer, sales team, finance team, parts team, and service team are not on the same page and don't look at how the harmony between them may result in repeat customers.

BrooseDaMoose · Mar 16, 2024

I only said that due to there being two members of upper management there. This is not a small dealership either. But who knows. I’m just happy to have my vehicle back!

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Liver · Aug 27, 2024

I'm late to the reading party on this, wow what an experience. @BrooseDaMoose - Let me ask you, after your tranny was fixed under warranty are you still running tuned? I would imagine you are but what if this happens again is where I'm going with my question. I personally plan on keeping my car after the money i put into it, i'm willing to go RSA Racing options for 10R60, if my tranny fails and warranty doesn't cover it.

BrooseDaMoose · Aug 27, 2024

Liver said:

Oh yes! I put the tune back in it about a week later. If I hurt it while beating on it then I would bite the bullet. But it wasn’t even tuned when the transmission failed! They screwed it up!

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PurpleIcedExpoST · Aug 27, 2024

Wow. Sorry to hear of all of this! What state is the dealer located in?

BrooseDaMoose · Aug 28, 2024

Empire Ford New Bedford, MA

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Cruising68 · Aug 28, 2024

BrooseDaMoose said:

Interesting. I grew up a Masshole

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BrooseDaMoose · Aug 28, 2024

Cruising68 said:

LOL

I’ve tried to escape twice but ended up right back here! Moved to FL for 10 years and came back. Then moved to VA for 6 and here I am, back in the armpit of America!

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Liver · Aug 28, 2024

BrooseDaMoose said:

Wait! @BrooseDaMoose - what part of Florida? that's what happened you shouldn't of left the sunshine state.

BrooseDaMoose · Aug 28, 2024

Liver said:

I lived in the Palm Bay area. About an hour south of Cape Canaveral.

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Cruising68 · Aug 28, 2024

BrooseDaMoose said:

I escaped….. to Illinois

Got a place in SW Florida I will likely end up at next few years.

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