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From the vehicle using your touch screen go to Settings/Connectivity/Automatic Updates/View Current Software. There you should see the Build # Or you can go to https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html (Should sign up first if your not) From there you can check...

What SYNC version are you on? 21098 sounds like it has solved that problem.

The Travel Link issue has happened since 21020 came out. Word is the next update after 21098 should have the fix. We shall see.

I'm guessing here but it might be the actuator that raises and lowers the steering wheel.

The center panel can be installed in the lower position. If you can see the spare it is missing. If you can't then it is in there.

You are right, that spot is for the tow hook. I have one for my 2020

I went down that road and decided to drop it. Every thing I'm seeing now the fix should be the next SYNC update. Not sure when it will be but the last I heard maybe close to the end of summer.

I have the OEM for 1st and 2nd row. Fit great and so far are holding up well. Went with the Smart Liner for the cargo mat and it fits great.

Ford has a TSB for that fix. Your dealer should do that for you. The # is TSB 20-2220

That does look great. But I drove my neighbors Ram yesterday and it's not much different than the ST. Just a little larger due to the bigger screen that it has.

It sure sure sounds like like it it.

This might be what your looking for. https://www.autostopeliminator.com/collections/ford/products/2020-ford-explorer-autostop-eliminator

Check to see if travel Link is working. That has been the biggest issue that I am aware of.

I was running 21020. This update took it to 21098. The 2 times I used it today Travel Link worked. But I did see where a person with an Expedition the Travel Link did not work for them. So this might not be the fix that we need.

Just found out that the new OTA download should be 21098. Hope it solves the issues that 21020 created.

There is a new OTA update this morning. Just started downloading it so no idea yet what it is.

I've never heard any noise from mine. Sounds like some thing is wrong for sure.

Here's the 2021 manual. For some reason the phone let me download it.

Here's a copy of the 2020 Explorer manual. The 2021 might be a little different. Right now the Ford Owners site isn't giving access to download them. You might try it to see if it works for you. Hope it helps while your waiting on your ST.

That's not even close to the recommended oils. Front and rear both are to use multi-weight synthetic oils. Different specs also for front and rear. It's all in the owners manual.