OP
Thread Starter
#181
Thread Starter
#181
So there was this one time the dealer called me and said "Hey! We finally have all your parts! When can you bring your Explorer in so we can get everything installed?" Brought it in on a Monday and found out later that week that they were missing one of the axels. Big bummer, but stuff happens. No big deal. They apologized and said they'd take care of me.
A month or so to buy and I get another call. Hey! We finally have all your parts! We double checked and really have everything this time. When can you bring your Explorer in so we can get everything installed?" Brought it in this past Monday and everyone was stoked. Monday and part of Tuesday were spent diagnosing the CEL. Tuesday afternoon they started work on the roof rack delete and axles, etc.
This afternoon I get a call from the service writer who lets me know that I can come pickup the Explorer and that the accessories manager who is handling all the extras would like to talk to me. I had sent him a few text messages with requests to take pictures so I could document everything on here, but he never responded. I gave him a call and found out they ordered the wrong axles. The diffs were correct, but the axles didn't fit. Apparently the accessories manager and service manager didn't want to perform this work in the first place, but since the salesmen sold it, and the parts guy and service writer had quoted it they would go ahead and do it anyway. When they found the wrong axles had been ordered they put everything back together again in stock form. I was told this job is too complicated for them and they won't do it and I should find a performance shop to do it for me. Big bummer to be sure. I asked if they had been able to swap out the rear cross member since they had it all apart, but they didn't. Not sure why not. Yet another bummer. They were, however, able to delete the roof rack. They also quoted it wring and in my favor. Much to their credit, they honored the quote. They also installed the SPD DPs, so all was not for naught. They forgot to ceramic coat and install the PPF which will be fine by Tuesday.
I'm pretty excited to get it back and see how it looks without the roof rack and hear how much nicer it'll sound with the DPs. Should be a good time.
As for the rear cross member and axle/diff swap, I haven't given up! I'll get the parts list of what they ordered and will cross reference it against what they should have ordered. I'll just need to get VINs for the ST, Timberline, and PIU to ensure I get all the right part numbers so I can get the correct parts ordered. I'll then have one of two performance shops do the work for me. Sadly they're currently scheduled out to January/February at the earliest. With all the snow and cold weather we've been having I wouldn't have been able to race it anyway, so no big deal. We'll get there yet! We'll have to see what hair brained ideas I come up with in the mean time. Maybe I'll get the P4 custom gauge and ethanol sensor installed like Unbroken so I can be ready for the ZFG tune in the spring.
Fun times ahead!
A month or so to buy and I get another call. Hey! We finally have all your parts! We double checked and really have everything this time. When can you bring your Explorer in so we can get everything installed?" Brought it in this past Monday and everyone was stoked. Monday and part of Tuesday were spent diagnosing the CEL. Tuesday afternoon they started work on the roof rack delete and axles, etc.
This afternoon I get a call from the service writer who lets me know that I can come pickup the Explorer and that the accessories manager who is handling all the extras would like to talk to me. I had sent him a few text messages with requests to take pictures so I could document everything on here, but he never responded. I gave him a call and found out they ordered the wrong axles. The diffs were correct, but the axles didn't fit. Apparently the accessories manager and service manager didn't want to perform this work in the first place, but since the salesmen sold it, and the parts guy and service writer had quoted it they would go ahead and do it anyway. When they found the wrong axles had been ordered they put everything back together again in stock form. I was told this job is too complicated for them and they won't do it and I should find a performance shop to do it for me. Big bummer to be sure. I asked if they had been able to swap out the rear cross member since they had it all apart, but they didn't. Not sure why not. Yet another bummer. They were, however, able to delete the roof rack. They also quoted it wring and in my favor. Much to their credit, they honored the quote. They also installed the SPD DPs, so all was not for naught. They forgot to ceramic coat and install the PPF which will be fine by Tuesday.
I'm pretty excited to get it back and see how it looks without the roof rack and hear how much nicer it'll sound with the DPs. Should be a good time.
As for the rear cross member and axle/diff swap, I haven't given up! I'll get the parts list of what they ordered and will cross reference it against what they should have ordered. I'll just need to get VINs for the ST, Timberline, and PIU to ensure I get all the right part numbers so I can get the correct parts ordered. I'll then have one of two performance shops do the work for me. Sadly they're currently scheduled out to January/February at the earliest. With all the snow and cold weather we've been having I wouldn't have been able to race it anyway, so no big deal. We'll get there yet! We'll have to see what hair brained ideas I come up with in the mean time. Maybe I'll get the P4 custom gauge and ethanol sensor installed like Unbroken so I can be ready for the ZFG tune in the spring.
Fun times ahead!
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