2023 explorer ST screen went from 3 options at bottom of screen to 6 options

[nickfam33]

Hi All,
I bought my 2023 ST new in December 2023. Since owning the bottom of my screen has always had the 3 options home audio and settings. Every now and then it would switch to 6 options when I started it but it would always go back to the 3. Now it is always at the 6. Now when I want to make a phone call it won't make the call from the steering wheel button. I use Apple car play with an adapter. If I receive a text message I no longer can use voice to reply to the message. Is there anything I can do to change it back to the 3 options? If not how do I get the reply on my text to work using voice and my phone calls to work when I use my button on the steering wheel? I did do the latest update about a month ago and this started happening about a week ago.
Thanks for you help.
Bettyann

 

[Jeppo]

When the phone is hardwired, you will see three options. When connected by Bluetooth, you’ll see six.

 

[nickfam33]

When the phone is hardwired, you will see three options. When connected by Bluetooth, you’ll see six.

Thank you!! I'll have to see what changed with my set up.

 

[CoHPhasor]

When the phone is hardwired, you will see three options. When connected by Bluetooth, you’ll see six.

This should be in an FAQ list or something

 

[Jeppo]

Thank you!! I'll have to see what changed with my set up.

It’s a drag actually plugging in and unplugging the phone when I’m in and out of the car frequently. I use a cable like this and it saves so much time (and wear & tear on the phone’s usb socket).

kuulaa Magnetic Charging Cable 540° Rotating Magnetic Phone Charger[2-Pack 3FT/3FT] 3 in 1 Magnetic Charger Cable Nylon Braided Magnetic USB Cable for iPhone/Micro USB/Type C Device https://a.co/d/iKLpsGk

 

[nickfam33]

It’s a drag actually plugging in and unplugging the phone when I’m in and out of the car frequently. I use a cable like this and it saves so much time (and wear & tear on the phone’s usb socket).

kuulaa Magnetic Charging Cable 540° Rotating Magnetic Phone Charger[2-Pack 3FT/3FT] 3 in 1 Magnetic Charger Cable Nylon Braided Magnetic USB Cable for iPhone/Micro USB/Type C Device https://a.co/d/iKLpsGk

 

[nickfam33]

Thanks for the link. I don’t use a cord to connect my phone. I use Bluetooth and this wireless CarPlay adapter https://a.co/d/fnJRq4t