2025 ST, Fordpass & Google often disconnected from Ford network

[Tolum]

It's been 3 times in the last 2 months now since I'm getting that problem. Looks like the car modem is disconnecting from the Ford network and when it happen, I cannot use the Fordpass app and when driving, I have no more access to connected applications like Google traffic, Waze or other apps. Anybody else is having this issue?

I did try about anything to resolve that; reset the system by pushing the volume button 10 seconds, unplug the battery, unplug the modem fuse. That change nothing BUT at certain moment, the car re-connect to the network and disconnect again. This is very annoying!

 

[skybluealien]

This just happened to me. Picked up vehicle on Sunday the 5th. Worked fine until Tuesday, when it showed wrong fuel level and current location where I was Monday night. The app then sent me warnings that the check engine light was on and go to dealership. Vehicle was parked and not running. I called the help number in the app and found the app went to my trade in at the dealership and showed its location. I was instructed to reset the system by going into the display and then deleting and installing the ford pass app again. Did this 4 times with ford on the phone with me. Nothing worked but I did find out that they, ford help line, have no idea how the new google system works, they only know the sync 3 or 4 system. After all this, they told me to take it into dealer to get modem fixed, 3 days after receiving it.

Went out to vehicle Thursday morning, in my driveway, made sure it was connected to my wifi, then reinstalled the phone, app and reconnected to the vehicle with the ford pass app. Worked first time, in a couple of minutes and so far is still working. Still don't know why it went back to my old explorer even though it was deleted.