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2025 ST telephone

ccimeyers

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EMT
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Location
GA
Vehicle
2025 Ford Explorer ST
#1
I have a 2 week old car. Phone works very seldom. I can hear ppl but they cannot hear me. Same with texts. I hear there is a software push coming next month to fix, so they know there is a problem. Anyone else experiencing this? I have a newer phone and I've unpaired and paired again.
 

BrooseDaMoose

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Location
East Freetown, MA
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2020 Explorer ST, Silver Spruce Metalic
#2
Welcome to the forum! Sorry to hear you are having issue. Hopefully someone will chime in about this.
 

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Location
JAX, FL
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25 Explorer ST & 21 F150 PB
#3
Try with another phone in both native mode and in AA/Carplay to determine if it is the vehicle or your phone.

I have a Google Pixel 7a and have no issues other than occasional calls going garbled on my end and have to switch to speaker and back to bluetooth, and it fixes it quick, but I have that same issue in my 2021 F150 and it happens no more than once or twice a month.
 

Blue Beast

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2020 ST
#4
Welcome to the forum.
 

Messages
218
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108
Points
27
Location
Sumner County TN
Vehicle
2025 Ford Explorer ST 400a
#5
I have a 2 week old car. Phone works very seldom. I can hear ppl but they cannot hear me. Same with texts. I hear there is a software push coming next month to fix, so they know there is a problem. Anyone else experiencing this? I have a newer phone and I've unpaired and paired again.
Got the same prob with my new iPhone. Have to hang up then call back. Hopefully they have a fix soon because it’s annoying as hell.
Never had a prob in my ‘23 ST


Sent from my iPhone using Tapatalk
 

Messages
80
Reactions
34
Points
17
Location
California
Vehicle
2025 Ford Explorer ST
#6
This is a little different than the phone not working at all, but might be relevant. I just took mine to the dealer for another problem and because the phone charger stopped working on Friday night last week (not charging) then suddenly it started charging again on Saturday. However I noticed on Saturday while the phone was getting charged that the little icon for the charger was not showing up on the notification area or giving me a notification that the phone was being charged. I took it to my dealer and they told me that Ford was aware of a problem but that there was no fix yet. I wonder if this is part of the software fix that might be coming next month that you mentioned? I do also noticed that the volume levels keep changing as well when I adjust my volume to what I like then a day or so later I get a call or a text and the volume is way loud again. So I also hope this can be fixed by an update and I hope it comes soon.
 



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