Borla S-type glass fibers

[Big Dummy]

Hey Guys, I posted a few pictures and a question a week or so back if anyone had fiber glass strands coming out of the exhaust system... I have an update, I purchased my kit from 5star tuning and I reached out to them and asked the same question and was told that it has been happening for a few months on the ST they have. They were surprised to hear that someone else was having this same issue so they reached out to Borla and they finally responded... they said that it was NOT normal and that they would cover it under warranty. The only question 5star and I have for Borla is if a new replacement system would yield the same issue or has it been isolated to a certain Lot number or batch? Hopefully next Wednesday or Thursday we will have an answer from Borla. I will keep y’all posted. For now if you have this issue it would be helpful to contact either the retailer you made your purchase through or contact Borla directly. I did send Borla a email but they didn’t respond back, this is likely due to the fact that I forwarded that email to 5star and they included it with the email they sent. FYI... I now have about 600-700 miles on this exhaust and it’s still blowing fibres... might help us all if more people let Borla know that they are having this issue. Have a nice weekend

 

[Jshaffer3819]

Hey Guys, I posted a few pictures and a question a week or so back if anyone had fiber glass strands coming out of the exhaust system... I have an update, I purchased my kit from 5star tuning and I reached out to them and asked the same question and was told that it has been happening for a few months on the ST they have. They were surprised to hear that someone else was having this same issue so they reached out to Borla and they finally responded... they said that it was NOT normal and that they would cover it under warranty. The only question 5star and I have for Borla is if a new replacement system would yield the same issue or has it been isolated to a certain Lot number or batch? Hopefully next Wednesday or Thursday we will have an answer from Borla. I will keep y’all posted. For now if you have this issue it would be helpful to contact either the retailer you made your purchase through or contact Borla directly. I did send Borla a email but they didn’t respond back, this is likely due to the fact that I forwarded that email to 5star and they included it with the email they sent. FYI... I now have about 600-700 miles on this exhaust and it’s still blowing fibres... might help us all if more people let Borla know that they are having this issue. Have a nice weekend

Thanks for doing the legwork. Mine is doing the same thing.


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[S Cobb]

Same thing here!! Probably 5000 miles on exhaust and it’s still there. I was washing it so much in the beginning I didn’t notice it

 

[EG7047]

Hey Guys, I posted a few pictures and a question a week or so back if anyone had fiber glass strands coming out of the exhaust system... I have an update, I purchased my kit from 5star tuning and I reached out to them and asked the same question and was told that it has been happening for a few months on the ST they have. They were surprised to hear that someone else was having this same issue so they reached out to Borla and they finally responded... they said that it was NOT normal and that they would cover it under warranty. The only question 5star and I have for Borla is if a new replacement system would yield the same issue or has it been isolated to a certain Lot number or batch? Hopefully next Wednesday or Thursday we will have an answer from Borla. I will keep y’all posted. For now if you have this issue it would be helpful to contact either the retailer you made your purchase through or contact Borla directly. I did send Borla a email but they didn’t respond back, this is likely due to the fact that I forwarded that email to 5star and they included it with the email they sent. FYI... I now have about 600-700 miles on this exhaust and it’s still blowing fibres... might help us all if more people let Borla know that they are having this issue. Have a nice weekend

This is crazy to hear. I was just thinking the same. I purchased direct from borla the day it was released and have at least 5k and actually think it’s getting worse. I will reach out to borla tomorrow.

 

[Big Dummy]

Hopefully the more people who are experiencing this contact them, they will resolve the issue quickly.

 

[Jshaffer3819]

Hopefully the more people who are experiencing this contact them, they will resolve the issue quickly.

I am in contact with Borla now. They asked for pics and my receipt. Not sure what is next.


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[Big Dummy]

They will review the pics, see that the resonator is shedding the packing. Verify your original purchase and probably send a new kit or parts to replace the defective ones. They might send a return slip also to send the defect parts back..... this is what I expect, I am waiting for 5star to contact me on what Borla tells them for my system and the guy that owns the ST in the videos that they have of test runs and mods. I will keep y’all posted on what they say.

 

[Jshaffer3819]

They will review the pics, see that the resonator is shedding the packing. Verify your original purchase and probably send a new kit or parts to replace the defective ones. They might send a return slip also to send the defect parts back..... this is what I expect, I am waiting for 5star to contact me on what Borla tells them for my system and the guy that owns the ST in the videos that they have of test runs and mods. I will keep y’all posted on what they say.

Cool, thanks. I am in Germany so hopefully they don’t want me to send the old ones back. It will cost them or me. We shall see.


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[EG7047]

They will review the pics, see that the resonator is shedding the packing. Verify your original purchase and probably send a new kit or parts to replace the defective ones. They might send a return slip also to send the defect parts back..... this is what I expect, I am waiting for 5star to contact me on what Borla tells them for my system and the guy that owns the ST in the videos that they have of test runs and mods. I will keep y’all posted on what they say.

Spoke with borla today and they said they will be sending a replacement resonator in the coming days. No mention of a sending back a return from them during the conversation. They were very easy to deal with and seem to stand behind their product.

 

[Big Dummy]

Glad to hear that, hopefully that will stop the fibers. I am tired of washing my ride 2-3 times a week!

 

[Big Dummy]

Just an update for y’all. I received an email from 5star on the exhaust and wanted to share it. After I install the new resonator and test it I will post the results.... that is if it stops the fibers or not. Good day guys.

 

[Jshaffer3819]

Just an update for y’all. I received an email from 5star on the exhaust and wanted to share it. After I install the new resonator and test it I will post the results.... that is if it stops the fibers or not. Good day guys.

Yea, Borla is sending me new resonators and guarantees that will fix the problem. We shall see.


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[KegsBdry]

Wow, you were not kidding!

That phone call to Borla's Warranty Dept was under 4 mins! All they needed was an email showing:
1. Receipt
2. Picture of the Borla Exhaust S-Type for a 2020 Ford Explorer ST

It ships early next week. He said it's 4 clamps & the resonator is in place. Easy.

They are well aware of this issue.

Thanks!

 

[Yungty718]

Wow, you were not kidding!

That phone call to Borla's Warranty Dept was under 4 mins! All they needed was an email showing:
1. Receipt
2. Picture of the Borla Exhaust S-Type for a 2020 Ford Explorer ST

It ships early next week. He said it's 4 clamps & the resonator is in place. Easy.

They are well aware of this issue.

Thanks!

Yup really quick for me as well! Shipping out next week and they want the old one returned !


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[KegsBdry]

Yup really quick for me as well! Shipping out next week and they want the old one returned !


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Did they give you a tracking # or anything? I only got the Borla guy's email address & sent over what they required. Haven't gotten a response.

 

[Yungty718]

Did they give you a tracking # or anything? I only got the Borla guy's email address & sent over what they required. Haven't gotten a response.

No I sent the invoice and pictures along my phone number and they called me about 30min after stating it should be a week or so before they mail it out. And will provide tracking and also will send fed ex return label for old resonator


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[Yungty718]

Hey guys just got my resonator delivered but it doesn’t seem new

Is this normal for the replacements sent out or no?


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[Jshaffer3819]

Hey guys just got my resonator delivered but it doesn’t seem new

Is this normal for the replacements sent out or no?


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I got my new one too but didn’t really inspect it to well. I installed it and seems to be working fine so far.


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[dolsen]

Hey guys just got my resonator delivered but it doesn’t seem new

Is this normal for the replacements sent out or no?


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Looks like normal soot/particles from cutting and welding to me

 

[Yungty718]

Cool thanks just was making sure


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