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Ford.com - Connected Services - NO CONNECTED SERVICES AVAILABLE

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Location
Evansville, IN, USA
#1
2020 F Explorer

Connected Services

NO CONNECTED SERVICES AVAILABLE

Is this normal? I assumed it would work like the Ford Pass app.

This is on both of our 2020s. Shows 0 miles on both which unfortunately is incorrect. I can remote start both from anywhere so I know its connected to Ford and both are connected to WIFI at home.
 

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