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Ford Explorer ST Recall 23S23 360 Degree Camera Stop Sale
- Thread starter St3Ven
- Start date
I just called CAP, operator unavailable, voicemail full. Started keying in names that I found as Plant Managers at the Chicago Plant on LinkedIn, but they don’t exist in the system directory.
I did match up a tech name with a LinkedIn profile but could be wasting time if they are not in the know.
Was going to find a human to talk to just to offer them a gift card if they can answer one question; “are any Ford Explorer STs shipping away yet”?
If anyone else wants to try, the number for CAP is supposedly 773-646-3100. Wife heard me punching through the directory and told me to stop.
I am beyond wits end with this horseshit, as keeping my clients in the loop of things and not leaving them hanging has been one of the priorities and standards by which I operate, and have maintained business relationships for decades. At this stage, this entire situation has become a clusterfuck. They are not even honest with their own dealer network, giving everyone different information to relay to us… to be honest, I doubt that the contacts that our dealerships talk to are any better than the customer service reps.
Think that I give up. Don’t judge me for the LinkedIn stalking, as there are old sayings since the early days of the net about not posting your info all over the Internet if you want the privacy…do as you will, at your own peril!
I did match up a tech name with a LinkedIn profile but could be wasting time if they are not in the know.
Was going to find a human to talk to just to offer them a gift card if they can answer one question; “are any Ford Explorer STs shipping away yet”?
If anyone else wants to try, the number for CAP is supposedly 773-646-3100. Wife heard me punching through the directory and told me to stop.
I am beyond wits end with this horseshit, as keeping my clients in the loop of things and not leaving them hanging has been one of the priorities and standards by which I operate, and have maintained business relationships for decades. At this stage, this entire situation has become a clusterfuck. They are not even honest with their own dealer network, giving everyone different information to relay to us… to be honest, I doubt that the contacts that our dealerships talk to are any better than the customer service reps.
Think that I give up. Don’t judge me for the LinkedIn stalking, as there are old sayings since the early days of the net about not posting your info all over the Internet if you want the privacy…do as you will, at your own peril!
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I agree with you. Nobody is getting consistent information. The customer service has been the worst I have experienced in my life. The dealers don’t seem to care at all. They told us to give them the information of the dealers that have released explorers to customers, we gave them the information, called back at the beginning of the week because god forbid they pick up the phone to call us. The response when we asked him if he called the other dealers? “I had no intentions of calling them”.
We are livid. This is out of hand. We are test driving a few cars this weekend.
We are livid. This is out of hand. We are test driving a few cars this weekend.
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Looks like there is additional update on this subject on the nhtsa website. It seems that ford has identified the root cause and the notification to dealers for the fix will start only from 23 October. Also from the latest memo, it appears that vehicles produced until 10th of August are affected by this problem.
https://www.nhtsa.gov/recalls?nhtsaId=23V342000
I have attached the copy of latest memo issued by ford on this subject.
https://www.nhtsa.gov/recalls?nhtsaId=23V342000
I have attached the copy of latest memo issued by ford on this subject.
This is one of those, “well whatever”, scenarios. Whatever group at Ford decided that the cars have to be grounded by NHTSA mandate, and that since there is nothing that can be done until another team eventually cobbles together a fix, there is no solution other than to wait. Why look for updates, keep the proper stakeholders notified on progress, or inform your customers when there is nothing that you can do other than wait. It is easier for them to sit idle and not care, so long as a paycheque gets deposited on a regular basis.
Someone just slaps band aid dates around once in a while (ie. Telling everyone your car is slates for aug-sept delivery), and figures that if that does not work out, they can just amend the date later. I am due for a Sept 12-19th delivery with the dealer being told nothing else, and my car built on May 6th is still showing in production. Obviously, not happening soon.
This has caused an absolute personal disaster on our end now as we are short a car, rentals have gone insane in terms of availability and cost, and whether these douchebags will even be able to get something delivered by the end of the year is in question. I don’t know about maximal shipping throughput from CAP but given transportation shortages and otherwise, I am not expecting good news once they have to ship a bottleneck of Explorers out in bulk.
Sorry for the above, this forum has now become an anger outlet for me. Better than being grumpy around the wife, because that will become cataclysmic. If a manufacturer did this 10 years ago because of a stinking camera, they would have been smashed to bits scorched earth style, ditched and laughed at. Not an axle falling off, or a bolt missing in the differential causing it to collapse (like what I did there?), just a bloody camera not loading up sometimes. Ugh.
Someone just slaps band aid dates around once in a while (ie. Telling everyone your car is slates for aug-sept delivery), and figures that if that does not work out, they can just amend the date later. I am due for a Sept 12-19th delivery with the dealer being told nothing else, and my car built on May 6th is still showing in production. Obviously, not happening soon.
This has caused an absolute personal disaster on our end now as we are short a car, rentals have gone insane in terms of availability and cost, and whether these douchebags will even be able to get something delivered by the end of the year is in question. I don’t know about maximal shipping throughput from CAP but given transportation shortages and otherwise, I am not expecting good news once they have to ship a bottleneck of Explorers out in bulk.
Sorry for the above, this forum has now become an anger outlet for me. Better than being grumpy around the wife, because that will become cataclysmic. If a manufacturer did this 10 years ago because of a stinking camera, they would have been smashed to bits scorched earth style, ditched and laughed at. Not an axle falling off, or a bolt missing in the differential causing it to collapse (like what I did there?), just a bloody camera not loading up sometimes. Ugh.
Thanks for sharing!
I purchased a 2020 ST back in June, low miles, 16k. The cameras work 60% of the time lol... I can't wait for the real fix. Sometimes the rear camera doesn't work, sometimes it's all blue. On Monday for the first time, only the right camera went blue. Easy fix if you really need it, turn off the car and turn it back on. It's just a very annoying issue.
I purchased a 2020 ST back in June, low miles, 16k. The cameras work 60% of the time lol... I can't wait for the real fix. Sometimes the rear camera doesn't work, sometimes it's all blue. On Monday for the first time, only the right camera went blue. Easy fix if you really need it, turn off the car and turn it back on. It's just a very annoying issue.
Hi all, been following along here for info as there isn’t a much better place for me to get updates. I l ordered an Aviator in February and have been waiting patiently for delivery. My family has grown firm 3-4 in this time and really need the space for 2 kiddos!
Based on this latest notification they aren’t telling dealer for another month and owners for 2 months? Are they just delaying the communication so they can let Magna ramp up production on new cameras? So frustrating. With a UAW strike looming, this could be the perfect storm to delay us until 2024.
Based on this latest notification they aren’t telling dealer for another month and owners for 2 months? Are they just delaying the communication so they can let Magna ramp up production on new cameras? So frustrating. With a UAW strike looming, this could be the perfect storm to delay us until 2024.
No judgment whatsoever from me. In fact I applaud your efforts. Not going to get answers any other way. Based on the NHTSA notifications, I'm bracing for 2024 at best for my March 2023 build order... in fact I am wondering now that the newest builds (not mine... it's already built and sitting somewhere rusting) are shipping without the 360 camera package... maybe I'll be able to find one at a dealership without the 360 camera well before my explorer is ever ready for shipment. I do not have a use for the 360 camera anyway. I'll be watching dealer inventories, that's for sure. Good luck on your search for answers!
I would bet that's the case. They're buying themselves time. 300k+ vehicles to retrofit with updated camera hardware... that's probably why they're saying Q4 and why I don't expect to get my build until 2024. If there was good news, they would be sharing it. Instead it's crickets from Ford, or false windows for vehicle delivery that inevitably get pushed back. Literally all we have are these NHTSA notifications, and they point to this stretching well in to 2024 in my opinion. So incredibly infuriating, especially for a completely non-essential tech component. I spent so much time narrowing down my car search to the ST... and if there were anything remotely close to it in price-vs-performance I would already have bailed. No question. I just hope it's worth it in the end. I hope Ford makes it worth it.
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Thanks for your support folks... this is the deadlocked explorer support group now!
With regards to all of the comments about 2024, which is just 4 months away, it is even funnier in a morbid kind of way with the new design just around the corner.. I wonder if they will make the unsold and unshipped 2023 inventory known as the "Classic" series. Kind of like Jeep did with the WK2 Grand Cherokee, Volvo with the 240, and Nissan with the Sentra. I may have missed a few but those come to mind first...
... or they could go on Amazon, order 21,000 of these badges and make it a special fringe minority edition for an extra $2500 https://www.amazon.ca/Personalized-...590&sprefix=edition+badge,aps,87&sr=8-30&th=1
With regards to all of the comments about 2024, which is just 4 months away, it is even funnier in a morbid kind of way with the new design just around the corner.. I wonder if they will make the unsold and unshipped 2023 inventory known as the "Classic" series. Kind of like Jeep did with the WK2 Grand Cherokee, Volvo with the 240, and Nissan with the Sentra. I may have missed a few but those come to mind first...
... or they could go on Amazon, order 21,000 of these badges and make it a special fringe minority edition for an extra $2500 https://www.amazon.ca/Personalized-...590&sprefix=edition+badge,aps,87&sr=8-30&th=1
I’m quoting what the sales manager told us, so take it however you want but it does make sense.
The owners that are in possession driving their cars on the roads will be fixed first for liability/safety purposes.
Next the owners that are waiting to take delivery of their cars will be next.
Then all the ones that are not claimed/sold will be fixed.
Again, I don’t know how true this is, but it does make sense they would do it in this order.
The owners that are in possession driving their cars on the roads will be fixed first for liability/safety purposes.
Next the owners that are waiting to take delivery of their cars will be next.
Then all the ones that are not claimed/sold will be fixed.
Again, I don’t know how true this is, but it does make sense they would do it in this order.
Just don’t understand why the ones on dealership lots are last considering most dealerships have a service center. Are the pre order ones at the plant being shipped and then getting the fix at the dealership? Would this very from state to state as well? I’m sure you don’t have the answer but that’s my thought process.
