HPTuners RTD+ Sync Issues

[Frankenstein]

I'll probably try to open a support case about this but I figured I'd ask the explorerst.org brain trust as well....

I've consistently had issues with the TDN app and RTD+, particularly with reading the vehicle; fails 100% of the time with the stock tune, and syncing files; which is 50/50 with tune files and currently 100% failure rate with a current datalog.

I went out early this morning and after several attempts, managed to get a full 3rd gear pull done in each drive mode (for a DMS tune) in a single datalog session. Now I can't get it to sync the file to Tuning Central . I've restarted (disconnect/reconnect) the RTD+, rebooted my phone, cleared the cache on the TDN app, etc. It says it's getting files from the RTD+ then stops transferring and fails.

I've tested without bluetooth audio playing as well as disconnecting all other bluetooth devices from my phone during the sync and it just won't go. I've tested with WiFi at home (strong signal, symmetrical gigabit internet) and 5G cellular (speedtest showed 100Mbps or better upload and download). I think I'm doing everything right, but...

• Is there anything else I can try before contacting ZFG or HPTuners?
• Can I get an existing datalog off the RTD+ with my laptop? My searches give results on how to datalog with VCM Suite which is entirely different.
• Is the RTD3 worth considering as an upgrade? If so, would I need new credits if I'd be tuning the same vehicle?
• Is there ANY benefit to the MPVI3 if I don't plan to be writing my own tune files?

 

[FORZDA3]

It sounds like your phone and internet connection are the problem. Make sure you turn all other wifi and bluetooth source and loads off while using the RTD device. Also take your time with the entire process as it's a big tune/log file and the hardware needs time to accomplish the flash/log and error-checking wrap functions

 

[Frankenstein]

It sounds like your phone and internet connection are the problem. Make sure you turn all other wifi and bluetooth source and loads off while using the RTD device. Also take your time with the entire process as it's a big tune/log file and the hardware needs time to accomplish the flash/log and error-checking wrap functions

Thanks, I'll try it again and make sure I don't have Bluetooth or wi-fi connected devices active.

 

[Frankenstein]

I set up a test access point 10' from the car and no luck. Installed the TDN app on my Android tablet and it worked on the first try. I guess that tablet is my default tuning device now.

 

[I Bleed Ford Blue]

I was concerned about this issue when I first tried to tune my 23, so I disconnected my phone from sync in the vehicle. After several data logs and tune revisions I forgot to disconnect my phone when I uploaded the latest revision and it still worked just fine. I would say your phone is the issue, especially since it works just fine on your tablet. BTW, I have a galaxy S23+ thru ATT and a MVPI2

 

[DuncanS]

I had this issue with my 22, the first stock read file is still corrupted and won't ever upload, but all new files sync with no issue.

I had to disconnect all Bluetooth devices(watch, car, etc.), update the firmware, which still failed a few times, and then re-read the stock tune to get it to upload. I had more success once I disconnected all other Bluetooth devices.

I know it's not an issue with my Internet as I tried it with 4 separate networks/locations, it even worked on my cellular data a few times. I had a S22 Ultra on ATT at the time, maybe it's an issue with the phone?

I'll have to try my tablet in the future.

 

[Frankenstein]

Thanks for the feedback, guys! It definitely seems like it's an issue with my phone. It's both my work and personal device and since my original tune/data log, my work added Mobile Device Management to the mix and that could be interfering. I have the tablet so I'll just use that going forward when needed. I'm able to data log, sync files from TDN, and load tunes using my phone, just not send files from the RTD+ to TDN.

 

[Frankenstein]

I've been doing a little more troubleshooting, trying different settings on the phone to no avail. One thing I noticed is every time I'd try to sync the logs it would start at a slightly higher % than the previous attempt. I just did it about 15 times in a row and it finally succeeded. Good to know in case my tablet dies, I guess.

 

[GooseTuned]

Sorry to see you're having trouble with TDN, it's very very common.

If you keep having issues and want to try a device that doesn't have these sorts of problems, I use the COBB Accessport. A lot of my new customers have made the switch and love the experience.

No pressure, just here if you need!

 

[Frankenstein]

Sorry to see you're having trouble with TDN, it's very very common.

If you keep having issues and want to try a device that doesn't have these sorts of problems, I use the COBB Accessport. A lot of my new customers have made the switch and love the experience.

No pressure, just here if you need!

I've heard only good things about Cobb/GooseTuned! I got through my issues but if I ever make a change you'll be my first stop for sure.

 

[GooseTuned]

I've heard only good things about Cobb/GooseTuned! I got through my issues but if I ever make a change you'll be my first stop for sure.

Good man!! I’m glad you got it taken care of. I totally know what it’s like. And if I can ever help I will.

And thank you!! I appreciate that!

 

[DuncanS]

Good man!! I’m glad you got it taken care of. I totally know what it’s like. And if I can ever help I will.

And thank you!! I appreciate that!

Do you know when tuning might be available for the 2025s?

 

[GooseTuned]

Do you know when tuning might be available for the 2025s?

There is no ETA just yet

 

[Sir Wafflefries]

I know I have seen it here somewhere.. but I can't find it so asking again. Is the accessport getting, or does it now have launch control support? I just received my accessport today btw unfortunately I am up here dealing with the Boeing union strike so no custom tunes until monies start flowing normally again. Excited just to see the COBB maps in work tho! Installing tomorrow.

 

[GooseTuned]

It’s coming very very soon!

 

[Sir Wafflefries]

 

[Sir Wafflefries]

Another question for ya Goose - Can you help me understand the custom tune process? So I am in WA.. I buy a tune and tell you what I have done.. you send me a file that I upload to the accessport I assume? and then I flash it.. from that point, am I supposed to go find a dyno and get you datasets? OR do I daily and log through the accessport and send you those datasets? How does the process work?

 

[GooseTuned]

Yeah man.

Basically I'd preload the Accessport with the starter file, then ship it out to you. When you get it you'll install the map to the car (after backing up the stock tune) then we are ready to start going back and forth, either via email or remote dyno.

The Accessport logs everything in either case

Super easy to use