There is another avenue you can take. The Magnuson Moss act. Get a lawyer and file suit under the act. I bought a 2009 CTS V which was a total POS, in the shop for over 12 weeks. I couldn't do an Indiana Lemon Law because I purchased the car in Kentucky. I couldn't do a Kentucky lemon law because I was an Indiana resident. I ended up suing GM thru the Magnuson Moss act, we settled before going to court and I dumped the car on a BMW.
-
Sign Up! To view all forums and unlock additional cool features
Welcome to the #1 Explorer ST Forum and Explorer ST community dedicated to Explorer ST owners and enthusiasts. Register for an account, it's free and it's easy, so don't hesitate to join the Explorer ST Forum today!
Lemon Candidate?
- Thread starter Spectrepilot
- Start date
Thread Starter
#25
***AND ANOTHER UPDATED***
Sorry if it feels like I am spamming the forum, this is turning into a soap opera.
The Ford rep who is handling my case called this morning to see if I picked up the vehicle, I explained I was getting it this afternoon and she said she would follow up in the morning.
This afternoon I picked up the Explorer from Gary Smith Ford in Ft Walton Beach Fl. The following maintenance was performed.
1. Air Conditioner - FDRS Self tested and WSM 418-00 Pin Point tested. Per SSM found issue at connection as outlined to the compressor. *** PLEASE NOTE THIS LINE!***
2. Navigation System errors (slowly rotating and displaying incorrect position). FDRS Self Tested, APIM - U0162. Pin point tested and elecgt diag to incl access. Performed battery master reset and APIM self tested to include hardware test- PASSED. Checked for updates and checked all connections to the FDIM. Updated Synch system and time to access and check cable connections to FDIM, OK at thie time.
3. Backing system errors - Vis inspection, there are no warnings displayed or any related codes when checked using FDRS. Unable to duplicate.
The Service rep brought my ST around and had it running with MAX AC selected. I got in and drove away thinking it was hot outside and needed to cool down for a few minutes. Drove about ten minutes and still blowing warm air so I went right back to the dealer. The Service rep didn't seem to beleive me so I asked him to check for himself. Sure enough, blowing warm air. He brought the technician out who confirmed it was not working. I waited in the garage area with the technician as he hooked up the FDRS and found no error codes. He then brought his AC system service device out and hooked it up. He drained all the coolant, refilled the system and ran a vacuum check. It failed, apparently the AC system now has a coolant leak.
I reached out to an attorney in Mississippi today, he did not return my call. I plan to reach out to other attorneys and the BBB tomorrow.
Truly at my wits end. I have seen other references on the internet about contacting district or regional managers but can't find a good email on google...anyone else have contact info. I plan to mail a letter to Ford as well.
Sorry if it feels like I am spamming the forum, this is turning into a soap opera.
The Ford rep who is handling my case called this morning to see if I picked up the vehicle, I explained I was getting it this afternoon and she said she would follow up in the morning.
This afternoon I picked up the Explorer from Gary Smith Ford in Ft Walton Beach Fl. The following maintenance was performed.
1. Air Conditioner - FDRS Self tested and WSM 418-00 Pin Point tested. Per SSM found issue at connection as outlined to the compressor. *** PLEASE NOTE THIS LINE!***
2. Navigation System errors (slowly rotating and displaying incorrect position). FDRS Self Tested, APIM - U0162. Pin point tested and elecgt diag to incl access. Performed battery master reset and APIM self tested to include hardware test- PASSED. Checked for updates and checked all connections to the FDIM. Updated Synch system and time to access and check cable connections to FDIM, OK at thie time.
3. Backing system errors - Vis inspection, there are no warnings displayed or any related codes when checked using FDRS. Unable to duplicate.
The Service rep brought my ST around and had it running with MAX AC selected. I got in and drove away thinking it was hot outside and needed to cool down for a few minutes. Drove about ten minutes and still blowing warm air so I went right back to the dealer. The Service rep didn't seem to beleive me so I asked him to check for himself. Sure enough, blowing warm air. He brought the technician out who confirmed it was not working. I waited in the garage area with the technician as he hooked up the FDRS and found no error codes. He then brought his AC system service device out and hooked it up. He drained all the coolant, refilled the system and ran a vacuum check. It failed, apparently the AC system now has a coolant leak.
I reached out to an attorney in Mississippi today, he did not return my call. I plan to reach out to other attorneys and the BBB tomorrow.
Truly at my wits end. I have seen other references on the internet about contacting district or regional managers but can't find a good email on google...anyone else have contact info. I plan to mail a letter to Ford as well.
Thread Starter
#28
***UPDATE***
Minor update - After six weeks Ford still has not responded to the demand letter from my attorney, I am told they have 60 days.
My Explorer is broken AGAIN. The front drivers and passenger side windows will not go up correctly. If you hold the button in the up position for more than a second the windows all the way up then immediately come all the way back down. The weather has been nice and without thinking I put the windows down. It was an exercise in frustration trying to get the windows back up. I called Ford on September 10th and the earliest service slot they could give me was September 28th.
The saga continues.
Minor update - After six weeks Ford still has not responded to the demand letter from my attorney, I am told they have 60 days.
My Explorer is broken AGAIN. The front drivers and passenger side windows will not go up correctly. If you hold the button in the up position for more than a second the windows all the way up then immediately come all the way back down. The weather has been nice and without thinking I put the windows down. It was an exercise in frustration trying to get the windows back up. I called Ford on September 10th and the earliest service slot they could give me was September 28th.
The saga continues.
Spectrepilot -- Sorry for all your issues. I too would be frustrated as well as p'd off.
I have the last issue you mentioned about the driver's window not wanting to stay up. Only thing that works for me is stopping the damn window just b4 it seats in the track. No much good if you have to park outside. If you would post any news on that issue I'd appreciate it and I'll do same.
Good luck with Ford.
Colin.
I have the last issue you mentioned about the driver's window not wanting to stay up. Only thing that works for me is stopping the damn window just b4 it seats in the track. No much good if you have to park outside. If you would post any news on that issue I'd appreciate it and I'll do same.
Good luck with Ford.
Colin.
Thread Starter
#30
***Another Update***
The dealership has had my vehicle since September 28th. They replaced the main computer in the ST which they say will correct the navigation issues. After a lot of troubleshooting and ordered parts they finally talked to the main Ford engineers who advised there is a known issue with the window motors. There was a software update and that update requires different window motors. They knew that three weeks ago but Ford has sent the wrong motors TWICE since then. The correct parts supposedly arrived Friday but the technician working my ST was off. I heard nothing yesterday so when I touched base this morning they said they hope to have it ready this afternoon.
On the lawsuit front, Ford responded and refused to buy back the vehicle. They offered me $9500 to waive my claim (and future claims), and go away. I advised my attorney to tell Ford that was not enough and I either wanted more $ or a discount on another Ford. Ford did not respond to that reply so I am proceeding with the lawsuit. The attorney is confident especially given that the deanship has had the vehicle for another 5 weeks. Having owned the vehicle for 24 months it has spent 3 full months in the shop.
Repeatedly along the way I asked for a loaner and was denied. As of a week ago Ford told me I could rent a car on my own and they would reimburse me.
The lawsuit process could take up to two years, but at this point it is principle. The sad thing is if they would have offered the $ and a discount I might have purchased another Ford, but now I am done with the brand. What a horrible company.
The dealership has had my vehicle since September 28th. They replaced the main computer in the ST which they say will correct the navigation issues. After a lot of troubleshooting and ordered parts they finally talked to the main Ford engineers who advised there is a known issue with the window motors. There was a software update and that update requires different window motors. They knew that three weeks ago but Ford has sent the wrong motors TWICE since then. The correct parts supposedly arrived Friday but the technician working my ST was off. I heard nothing yesterday so when I touched base this morning they said they hope to have it ready this afternoon.
On the lawsuit front, Ford responded and refused to buy back the vehicle. They offered me $9500 to waive my claim (and future claims), and go away. I advised my attorney to tell Ford that was not enough and I either wanted more $ or a discount on another Ford. Ford did not respond to that reply so I am proceeding with the lawsuit. The attorney is confident especially given that the deanship has had the vehicle for another 5 weeks. Having owned the vehicle for 24 months it has spent 3 full months in the shop.
Repeatedly along the way I asked for a loaner and was denied. As of a week ago Ford told me I could rent a car on my own and they would reimburse me.
The lawsuit process could take up to two years, but at this point it is principle. The sad thing is if they would have offered the $ and a discount I might have purchased another Ford, but now I am done with the brand. What a horrible company.
-
1
- Show All
Thread Starter
#35
***UPDATE***
I picked the vehicle up from the dealership On Nov 5th, making it another 39 days Ford had the vehicle out of service. I drove the vehicle three times yesterday with no noted issues. This morning I went to grab some breakfast and I am AGAIN having issues with the navigation system. This is the 6th or 7th time. Video attached.
Yes, I live in Florida but purchased the vehicle in Mississippi so Ford refused my buy back claim because they say the Mississippi statue applies which gave me 18 months to file versus Florida which has 24 months. Fortunately there is a federal statue (Magnuson-Moss Warranty Act), that also applies.
I picked the vehicle up from the dealership On Nov 5th, making it another 39 days Ford had the vehicle out of service. I drove the vehicle three times yesterday with no noted issues. This morning I went to grab some breakfast and I am AGAIN having issues with the navigation system. This is the 6th or 7th time. Video attached.
Yes, I live in Florida but purchased the vehicle in Mississippi so Ford refused my buy back claim because they say the Mississippi statue applies which gave me 18 months to file versus Florida which has 24 months. Fortunately there is a federal statue (Magnuson-Moss Warranty Act), that also applies.
Explorer ST Posts
-
-
My 2020 ST started knocking 2 days ago on morning cold start.
- Latest: ButchsExplorerST
-
-
-
-
-
-
-
-