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I wouldn't use them. Check out their FB page as well, many comments on Level's posts about similar issues. You will not hear this from anyone about Whipple.
I unfortunately can confirm that the complaints are true. Do NOT go with Levels. They will be more than happy to take your order, but you will never hear from them again. Like twin001 said, check out the BBB complaints, FB page, google reviews, or below. It's not just poor customer service, it's more like full on fraud.