2025 Explorer ST. I took my car in last Wednesday for oil change and recall for Powertrain Control Module software update. I had them pick up car and return it, which is
pretty nice. After car arrived back home I started looking at the invoice and see that they had not put in the Full Synthetic Oil that I had requested but used the synthetic blend. I've
used full synthetic oil ever since it came out in all my vehicles. I called the service manager and he threw the lady I talked with (under the bus) when I called in the work order and was
very specific with her on type of oil. Now today, I figured I better check oil level and found they had not replaced the cover over the top of the motor. I've called service manager and am
awaiting his return call. This not the first problems I've had with the service department. This might not be a problem for some but with me its a matter of trust. I guess I will have to go back
to changing my own oil, I know this dealer ship won't see anymore of my business.
pretty nice. After car arrived back home I started looking at the invoice and see that they had not put in the Full Synthetic Oil that I had requested but used the synthetic blend. I've
used full synthetic oil ever since it came out in all my vehicles. I called the service manager and he threw the lady I talked with (under the bus) when I called in the work order and was
very specific with her on type of oil. Now today, I figured I better check oil level and found they had not replaced the cover over the top of the motor. I've called service manager and am
awaiting his return call. This not the first problems I've had with the service department. This might not be a problem for some but with me its a matter of trust. I guess I will have to go back
to changing my own oil, I know this dealer ship won't see anymore of my business.
