Odd Sync Issue

[smenard415]

Greetings, On a number of occasions if my passenger opens their door before the driver I loose all functionality with the screen. Audio goes off and recently even the Nav was bricked. Anyone else noticed this? The only remedy I have found is to stop the car, turn it off and open the drivers door. After that you can start the car and all is well. At first I thought it was only when I was linked by Bluetooth to my phone however it does it without the phone.

I would add that it may only happen if the car is remotely started or already running.

Sorry, mine is 2022 Explorer ST.

 

[ferneyhough]

You can try a hard reset. Hold the radio power button & the forward track button at the sametime until you see the screen reboot. Hope that helps.

 

[Dale5403]

You can try a hard reset. Hold the radio power button & the forward track button at the sametime until you see the screen reboot. Hope that helps.

That is a soft reset. To do a hard reset you need to go into the setting screen until you come to the one that says reset.
This doesn't hurt to try though.

@smenard415 do you know what SYNC version you are on? The newest one is 23188. 22251 caused a lot of issues.

 

[ferneyhough]

Your right my bad.