Quality issues

[hthomas]

Wondering if this is normal for a 24 st line to look like this underneath seats? It just got back from dealership due to a list of items and this was one of them they didn’t fix and said it was “the nature of the Explorer”. I previously had a 21 xlt that was better quality than what I’m in now.
All the wires and connectors under seat weren’t connected to the seat and on the floorboard. They supposedly fixed that but the carpet looking like this bothers me knowing it didn’t look like this in my previous Explorer that was a trim down.

 

[Autoworker]

I must admit that’s pretty rough for a $40,000 vehicle. Find the right person upstream at Ford and send them those pics. Let us know the outcome.

 

[Blue Beast]

Welcome to the forum.

 

[BrooseDaMoose]

Welcome to the forum! That looks about normal to me. They just don't put the pride into anything nowadays.

 

[hthomas]

I must admit that’s pretty rough for a $40,000 vehicle. Find the right person upstream at Ford and send them those pics. Let us know the outcome.

Would that be Ford Customer Relations? 800-392-3673?
If so I called yesterday about the original issue I took to the dealership for (ticking or rattling noise that started at 3k miles when accelerating) and they said I could take it to a different dealership to get a different opinion and test drive other explorers to see if I hear the same noise. They documented and gave me a case number in case I need to call back. I just mentioned the noise to the representative though. I just feel like the dealership is pushing me out and saying it’s all normal because it’s not throwing codes or anything.

 

[hthomas]

Welcome to the forum! That looks about normal to me. They just don't put the pride into anything nowadays.

I can definitely agree with that! I loved the explorers or I wouldn’t have gotten another one after trading my 21. Just hate to see the quality go down this bad.

 

[2020FordRaptor]

Wondering if this is normal for a 24 st line to look like this underneath seats? It just got back from dealership due to a list of items and this was one of them they didn’t fix and said it was “the nature of the Explorer”. I previously had a 21 xlt that was better quality than what I’m in now.
All the wires and connectors under seat weren’t connected to the seat and on the floorboard. They supposedly fixed that but the carpet looking like this bothers me knowing it didn’t look like this in my previous Explorer that was a trim down.

That carpet looks really really bad. All the connectors and wires look fine, unfortunately they didn’t want to disguise them, but man that carpet must be rectified. Definitely not how mine is.

 

[hthomas]

Yeah they did put the connectors and wires up underneath the seat but it was weird how they were just on the floorboard when I bought it. I think my vehicle definitely missed the quality control inspection! I didn’t look under the seat until I went to vacuum the first time.

 

[Caster]

When I bought my brand new 22' ST I had, the rear seat wiring harness was lying on the floor and not properly routed and tidyed up like it should have been. To top that, the trailer wiring harness was also not routed properly and tidyed up correctly and it was litterally lying on the exhaust. I found both of these issues (and many others) the very next day after bringing it home from the delership. Typical of the quality coming out of CAP (Chicago Assy. Plant).

 

[23 Explorer ST]

My 23 ST looked very much like that. I had wires just laying on the floor under the passenger seat.
I clipped them back into place and took a scissor and gave it a haircut.
Definitely somebody doesn’t care about the quality of work on the assembly line or quality control.


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[Autoworker]

Would that be Ford Customer Relations? 800-392-3673?
If so I called yesterday about the original issue I took to the dealership for (ticking or rattling noise that started at 3k miles when accelerating) and they said I could take it to a different dealership to get a different opinion and test drive other explorers to see if I hear the same noise. They documented and gave me a case number in case I need to call back. I just mentioned the noise to the representative though. I just feel like the dealership is pushing me out and saying it’s all normal because it’s not throwing codes or anything.

Send those pics to whoever you think may help. Won't cost anything and the more who see it, better the response.

 

[Caster]

@ The end of the day, Ford won't do a SINGLE thing about this. They have much larger issues to deal with and they get lika a million frivoulous complaints like this each day.

I wouldn't waste any more time with this through Ford and unfortunately you should just take these matters into your own hands and tidy up the harnesses and the carpet as you see fit. It sucks pride in workmanship isn't there and you paid a lot of money for your vehicle that you shouldn't have to do these little things to.

 

[Cruising68]

I almost didn’t buy my ST because the assembly plant was a longtime customer of my business. You would not believe the crap that goes on there. I feel very lucky that I was fortunate to get an ST without issues…so far.


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