Second Row Window Shades

[DARE3]

Has anyone experienced this from the dealership? I was told after the sale that all 2025 ST’s manufactured after 11/12/24 will not come with rear window shades. Seems to me like a “bait and switch”, since all of the cars I’ve test driven had them. Thoughts please.

 

[2020FordRaptor]

Crappy of Ford to continue de contenting the Explorer as years go on, but what can we do.

 

[bluesnake01]

More and more glad I got a 2020. Usually, later builds arrive with more standard equipment. Looks to be the complete opposite for the Explorer.

 

[Jeppo]

Crappy of Ford to continue de contenting the Explorer as years go on, but what can we do.

We can buy something else.

 

[DARE3]

Too late for me.‍
I just picked up the car last night. I’m going into the dealership today to give some feedback. Same dealership that gave me regular Explorer Keyfobs instead of ST branded ones. Hmmmm

 

[2020FordRaptor]

We can buy something else.

True. But I’m not going to let the little things make me not have gotten a good car……but I’ll complain about them.

 

[sadeen]

Toyota does the same thing, first year has all the goodies, then they slowly, quietly drop stuff from the list of features.

 

[JCR ST]

Does your '25 have any of these previously deleted items? (wondering if they have added anything back)
-360 cams
-Hands free lift gate
-Massaging seats
-Glove box light
-etc...

 

[DARE3]

Yes. 360° camera, massaging seats are on mine. No glovebox lamp and the power telescoping steering column has been removed from standard equipment.

 

[Chairborne Ranger]

My 2025 ST was built last year and got to the dealer at the end of August and has the 360° camera, massaging seats, power steering wheel control but I haven't checked for the glovebox light (I was just happy that the glovebox could be locked!) but will have to check. It's too bad that Ford is deleting those features.

 

[JCR ST]

Hands free lift gate?

 

[DARE3]

No hands free on mine, which has a manufactured date of Dec 19, 2024. Only opens with fob, front dash console and the button under the R on the rear tailgate.
I haven’t bought a new car in 10 years, so I’m somewhat surprised that car manufacturers remove standard items mid-year.

 

[Chairborne Ranger]

No hands free lift gate, just power. I went out and checked as well as looked at the window sticker. Also no lighted glove box.

 

[Wrbrun]

Has anyone experienced this from the dealership? I was told after the sale that all 2025 ST’s manufactured after 11/12/24 will not come with rear window shades. Seems to me like a “bait and switch”, since all of the cars I’ve test driven had them. Thoughts please.

I joined this forum for just this issue. I am old and was fine with my 2019 Edge ST with 27k miles on it, but wanted the Multicontour Active Motion® massaging seats so looked into upgrading to this Explorer ST. We live out in the toolies so do everything by internet and had great experiences buying a RAM 1500 last year from Phoenix and a Chev Colorado ZR2 from Denver over internet that were shipped to our front door. We got exactly every standard item each manufacturer listed on their website. I spoke with three different Ford Dealers in NM, AZ, and CO. The CO out of the door price was best, but NM matched it and I would not have to pay shipping because we lived two hours away. We got there, signed papers and left without even setting up any screen stuff. I did have the sales gal put my phone on it and told her I would call her the next day and she could help me set up everything. We drove home, put the car in the garage, and went to bed. I did not discover there was no Multicontour Active Motion® until setting the screen up with the sales gal over the phone. She knew that is why I upgraded. This should have been no different than the internet purchases where they delivered exactly the promised product as shown on their build sites.
Ford committed fraud. BAIT AND SWITCH. Their shop.ford.com site shows the massaging seats as STANDARD on the ST throughout. I spoke with a few people at the Ford Customer Relationship Center the NM dealership directed me too and two female agents were halfwits and one male was abusive to me telling me it was all my fault (for believing the Explorer ST info on their own site) before forwarding me to their BUY BACK PROGRAM. That next male agent was very kind and astute but said that BBP program was for lemons, NOT for Ford lies. He suggested I write a letter to the

• Ford Motor Company, Customer Relationship Center, P.O. Box 6248Dearborn, MI 48126

with my complaint. Snail mail. I envision a room like where the Holy Grail was put in Raiders of the Lost Ark. I took screenshots of their sales website and will be making a consumer complaint to my state's Attorney Generals Office. Yes, there is such a thing as BUYER BEWARE, but when a company states an item is part of the thing they are selling, they are liable to include it.
You can go to shop.ford.com and see the lies for yourself for the 2025 Explorer ST and I share some of them here.
PLEASE share this fraud far and wide so everyone is forewarned.

 

[DARE3]

Yeah….. I definitely would not be happy. That’s way more of an issue than my privacy shades and power tilt steering wheel. The power steering column was not on the window sticker, however, it’s actually the only ST I’ve seen without the feature. I thought it was standard at one time. So, that’s on me I guess for having them order my car online and missing it on the sticker. Thank you for the address. I am going to write Ford and file a complaint about the window shades. Not sure what good it will do and I agree it is a bait and switch. Good luck and I do hope you get your massage seats resolved. It is a nice feature that works well.

 

[Wrbrun]

I think I will really miss not having a 'Keyless Entry Keypad' on my new 2025 as FORD did away with them, thinking the app on your phone would be great instead?! We all could grab or drop stuff out of each other's locked cars.