Actually SYNC3 rated best by consumer reports... Slow start but best.
The problem with Consumer Reports is the people they have testing aren't always representative of the average consumer for a specific make/model.
SYNC is well known as the worst multimedia platform out there, even Ford people I work with agree.
If someone is very light user, maybe turns the radio to one station and never changes it, never uses Navigation, never connects peripheral devices, never uses BT connections, they will say its great.
My SYNC3 BT phone connection is so bad I have to drive with it disconnected and the phone on phone speaker or I cant use phone in vehicle.
It's like when someone tests the Explore ST and says the ride is too harsh, hey F$#@ Stick its designed that way, go buy a Tesla.