- Messages
- 2
- Reactions
- 1
- Points
- 2
- Location
- Long Island, NY
- Vehicle
- 2022 Ford Explorer ST 401A Black on Black
New owner of a 22' ST - Black on Black. Love it...so far. I have under 1200 miles as of today.
I took delivery of it unprepped and dirty, got it right to paint correction and had it ceramic coated. Also had the front windows ceramic tinted 50%. It's perfect.
Here's the problem:
I've been back to the dealer 3 times for the same issue - wheel alignment.
When I hold the wheel straight - the truck tracks to the left - toward oncoming traffic. It is an insane pulling? No. Is it bothersome and very noticeable, absolutely! Do I have to hold the wheel a few degrees to the right to drive straight....yes. It's driving me batty.
1st time - the dealer put it on the alignment machine and 'made some minor tweaks' - I waited for truck, left and in a minute could tell there was literally zero improvement. I was mildly annoyed, but called them and said it needs to come back.
2nd time - the dealer put a 'master technician' on the machine, 'made some corrective action' - I left the truck for half-a-day, and the tech told me 'it was a little off'. I left the dealer, and again in minutes knew it wasn't at all resolved and called them right back.
3rd time (today) - I requested the service manager on duty to do a ride-along. He first gave me the blah, blah how these big tires and the imperfect roads make the truck steer a little all-over the place and that highways are domed to sheet water, etc. Yeah Bud, I've owned vehicles for nearly 30 years....
Politely, I promptly asked him (on a perfectly flat, straight, nicely paved two-lane road) to put both hands on the wheel and hold the wheel straight.
His tune changed right instantly......He quickly commented, 'oh....oh....oh yeah, that's definitely off'. Yeah, no sh** Pal!
Two hours later with another 'master technician', and they can't resolve the problem. Today's excuse was maybe the machine could be out of calibration. Come on.....
This is a wheel alignment (or a steering wheel position issue), not rocket science and redeveloping the internal combustion engine we're talking about.
What would you guys do??? Do I stop being polite? Do I formally open a case with Ford? They want me to leave the truck for a 'few days' next week after the July 4th holiday. Really???
I'm losing patience. Looking for advice, thanks! Even more comical is as I'm leaving today them telling me that I'm going to get a survey and they need five stars all around......
I took delivery of it unprepped and dirty, got it right to paint correction and had it ceramic coated. Also had the front windows ceramic tinted 50%. It's perfect.
Here's the problem:
I've been back to the dealer 3 times for the same issue - wheel alignment.
When I hold the wheel straight - the truck tracks to the left - toward oncoming traffic. It is an insane pulling? No. Is it bothersome and very noticeable, absolutely! Do I have to hold the wheel a few degrees to the right to drive straight....yes. It's driving me batty.
1st time - the dealer put it on the alignment machine and 'made some minor tweaks' - I waited for truck, left and in a minute could tell there was literally zero improvement. I was mildly annoyed, but called them and said it needs to come back.
2nd time - the dealer put a 'master technician' on the machine, 'made some corrective action' - I left the truck for half-a-day, and the tech told me 'it was a little off'. I left the dealer, and again in minutes knew it wasn't at all resolved and called them right back.
3rd time (today) - I requested the service manager on duty to do a ride-along. He first gave me the blah, blah how these big tires and the imperfect roads make the truck steer a little all-over the place and that highways are domed to sheet water, etc. Yeah Bud, I've owned vehicles for nearly 30 years....
Politely, I promptly asked him (on a perfectly flat, straight, nicely paved two-lane road) to put both hands on the wheel and hold the wheel straight.
His tune changed right instantly......He quickly commented, 'oh....oh....oh yeah, that's definitely off'. Yeah, no sh** Pal!
Two hours later with another 'master technician', and they can't resolve the problem. Today's excuse was maybe the machine could be out of calibration. Come on.....
This is a wheel alignment (or a steering wheel position issue), not rocket science and redeveloping the internal combustion engine we're talking about.
What would you guys do??? Do I stop being polite? Do I formally open a case with Ford? They want me to leave the truck for a 'few days' next week after the July 4th holiday. Really???
I'm losing patience. Looking for advice, thanks! Even more comical is as I'm leaving today them telling me that I'm going to get a survey and they need five stars all around......
