Trouble with phone calls

[dixiebell]

I am wondering if anyone else is having this problem. When I initiate a phone call, I have no problems. But if I receive a phone call, the other party cannot hear me. The Ford people tell me it's a setting on my phone, and phone people tell me it's the car. I previously owned a 2013 Explorer with SYNC and had no problem. This is continuing with two different phones, which tells me it should be a setting in the car, but I can't find anything that makes a difference.