TSB 22-2485 - 2020-2022 Explorer + Other Models - Wireless Accessory Charger Inoperative/Poor Performance With Magsafe Charging iPhones

[Hassa]

TECHNICAL SERVICE BULLETIN 22-2485 - Released December 12, 2022
Wireless Accessory Charger Inoperative/Poor Performance With Magsafe Charging iPhones

Model:
Ford
2021-2022 Bronco
2021-2022 Bronco Sport
2021-2022 Escape
2020-2021 Expedition
2020-2022 Explorer
2021-2022 F-150
2020-2022 F-Super Duty
2022 Maverick
Lincoln
2021-2022 Corsair
2020-2021 Navigator

Issue: Some 2020-2021 Expedition/Navigator, 2020-2022 F Super Duty/Explorer, 2021-2022 Bronco/Corsair/Escape/Bronco Sport, 2022 Maverick vehicles may exhibit the wireless charger inoperative or poor performance when using some Apple™ iPhone models that use MagSafe wireless charging including iPhone 12 and 13. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM.

NOTE: The WACM software is designed to improve the compatibility between some Apple™ MagSafe charging iPhones, including iPhone 12 and 13 models, and the Ford Qi wireless charging module.

Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:

• One of the following vehicles:
- 2021-2022 Bronco
- 2021-2022 Bronco Sport
- 2021-2022 Corsair
- 2021-2022 Escape
- 2020-2021 Expedition
- 2020-2022 Explorer
- 2021-2022 F-150
- 2020-2022 F-Super Duty
- 2022 Maverick
- 2020-2021 Navigator

• Wireless accessory charger inoperative or poor performance with Apple™ Magsafe charging iPhones including iPhone 12 and 13 models
Click to expand...​

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Labor Times

DescriptionOperation No.Time
Reprogram The WACM (Do Not Use With Any Other Labor Operations)
222485A
0.3 Hrs.
Repair/Claim Coding

Causal Part:19J235 Condition Code:04

Service Procedure

1. Connect a battery charger to the 12-volt battery.

NOTE: To prevent the battery saver mode from activating on the vehicle, make sure the negative cable of the charger is installed on a chassis or engine ground, and not the 12-volt battery negative terminal. Do not have the vehicle plugged into the high voltage battery charger during programming. This can cause incorrect module programming. Make sure only the 12-volt battery charger is installed.

2. Reprogram the WACM using the latest software level of the Ford Diagnostic and Repair System (FDRS).

© 2022 Ford Motor Company

All rights reserved.

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.

 

[MRosier]

Dealer tech here, I tried to do this software update over a month ago when I saw this TSB and with the latest version of FDRS the WACM didn’t show that there was a software update available. I don’t know if Ford knows which way is up anymore

 

[Sgt1411]

Dealer tech here, I tried to do this software update over a month ago when I saw this TSB and with the latest version of FDRS the WACM didn’t show that there was a software update available. I don’t know if Ford knows which way is up anymore

That doesn't surprise me anymore, everytime there is a TSB or SSM the dealer tells me they never heard of it and its not coming up when they run my VIN so they won't do it. Ford is brutal for this kind of communication to its dealer network.

 

[TMac]

That doesn't surprise me anymore, everytime there is a TSB or SSM the dealer tells me they never heard of it and its not coming up when they run my VIN so they won't do it. Ford is brutal for this kind of communication to its dealer network.

There's definitely blame to go around. But there are a lot of issues- you can't just blame Ford.

One of the problems is that the warranty work doesn't pay as well. It's unfortunate, but dealers have to make money too. In my area, appointments are always 2-3 weeks out. And to be fair, Ford isn't the only car company that has been introducing a slew of new models with too many new features only to have the pandemic and supply chain issues bite them in the ass.

You also have a generation of younger people who are less interested in doing tech work. I was down for nearly three weeks to have a friggin' battery replaced! The service rep told me he could .use 30 more techs and said they're doing more warranty work than he's ever seen.

Log onto a VAG, Fiat/Chrysler, Porsche, BMW, etc. site and see they all have the same set of issues these days. Even Lexus is not immune.