Voltage/battery management issue

[Suprawill1]

Back with another update....

So starter was approved and ordered. They get it in, open the box and they ordered the wrong one. Ordered a new one, that took a few days but came in yesterday. This morning they put it in. After it was done, they were driving it out of the shop to the parking lot and the coolant crossover tube under the intake manifold broke dumping coolant everywhere. Ordered a new one and gave me an eta of 10 days....they will have a better idea tomorrow if that is correct.

I have looked this up and see what it is but I don't see any mention here of this being a commonly failed item. I am at 60k miles on a 2020, not driven hard and it was purchased as a certified preowned.

I haven't approached the rental yet...but I still have it....nor did I ask on this being covered under my warranty (but I see no reason for it not to be covered.)

Aside from this episode, this thing has been mostly trouble free....but this sucks.

These guys sound like a bad joke! If anyone should ascertain the proper starter for this vehicle, it should be the stealership!
I would also make a case that the coolant tube broke when the Explorer was in "their" possession. That 10 day ETA better be because of a backorder. No way the repair should take anywhere near that long!

 

[powerboatr]

how hard is it to order a starter for teh explorer 3.0
i guess they didnt call orieeles to confirm its 4x4 awd part time, suv, 3. litres, automatic, 21 inch wheels, radio, heated seats etc